This is the 2nd time i have used HBB and Rebecca was excellent in her handling of my queries and chasing up anything that i was concerned about as i needed to move my property on so that i could invest the money i was paying into this mortgage elsewhere.
The only down side of this is the new retention of £500 at completion to check the keys have been left and the property is in good order. Advising that the balance would be with me in 7 days was incorrect and has arrived today 2 weeks later.
To continue their professional record in my opinion this either needs to be speeded up to meet the 7 days or that period needs to be increased to 14 days so that you meet your own target.
Once again thanks for your help