It was dont with empathy, the person I dealt with was Dorothy. She listened to the reasons why i was contacting the company in the first place and why I wasnt going ahead with a normal sale. She explained the nature of the business as I had no previous experience. The more i heard, the more i felt this was what i wanted to do and the company i wanted to use. My twin sister looked the company up on the internet and it read well. I would not hesitate to use the company again and I will advertise it to my friends and colleagues.