< Back to all news

Janet, Hawarden 06 May 2016

I was struggling to sell my late mother’s property 200 miles away, having held on for some months for a couple who subsequently withdrew. With illness in the family I was unable to get to the property and needed to sell quickly. From my first phone call I was treated with the utmost respect by Rebecca Tait. I provided survey and engineers reports upfront and HBB came back with an acceptable offer within days. Rebeccca continued to keep me informed, every phone call and email was answered straight away. She understood the stress involved in my situation and went out of her way to make the process run as smoothly as possible. At no time was I ever mislead and the company delivered as they promised. I needed to complete quickly and this was done, I only wish I had used HBB’s solicitors as mine was the only person that slowed the process down a little.
Fiona who came out to meet me was very professional as was Mike Spencer when he spoke on the telephone. I even got a lovely lady on the telephone at 10.30 one night when I had a problem. Top marks to an excellent company!