We’ve had over 500 customers review their experience selling their property to us and we have consistently achieved a 95% or above customer satisfaction rating.
So, what is it about the service we offer that has made us the UK’s favourite house buying service? Collecting information from our customer reviews, we’ve listed the five most common reasons those customers gave us five stars:
- We’re fast!
We may not have broken any Olympic records, but if you need to sell your property quickly, we can certainly deliver.
With us you can sell your house in as little as seven days. Or, if you need a little more time, we can adjust timescales to suit your needs exactly.
Pauline, Swansea –
The service was excellent, it was very, very quick, I found that if I put it on for sale with an estate agent it would take too long and a flat came up that I really wanted.
Dean, Pontefract –
From start to finish everything was done on time, we needed an extension to our changeover date as our new property was not ready, and even after everything had been signed, even this was no trouble for this company.
I would recommend House Buyer Bureau to anyone without a shadow of doubt, once again, thank you and well done.
- No hidden fees
Many firms offering quick-sale services may charge fees which are hidden to customers, who then feel pressured to pay these unexpected charges.
Unlike these firms, we do not charge any fees. Valuations are free of charge and even if you decide to pull out before exchange of contracts, there are no costs. No pressure and no fees!
Andrea, Truro –
There are no solicitor’s fees to pay, no estate agents fees, in fact no fees at all! This suited me very well as I wished to move quickly to secure my new let, and with no upfront fees I was able to do this.
Many thanks to all involved.
- Value and Offer Transparency
Sadly, some unscrupulous house buying firms will reduce the price offered for a property at the last moment, hoping that the customer will be emotionally and financially committed to the sale and agree to the new price.
Our ‘Formal Offer’ will never be reduced unless there is adverse information that comes to light from the RICS survey or Report on Title (legal report).
Margaret, Tynemouth –
The sale was handled efficiently and there was complete transparency surrounding the valuation and offer process. As promised once the sale price was agreed it was adhered to. The team were helpful and understanding especially as my mum was selling her home of many years as she had had to go into a care home, which was an emotional decision.
- Customer Service
Selling your house can be a stressful and emotional process. Although our service is designed to make the whole process stress-free, it can still be an emotional time.
That’s why we focus on delivering an exceptional and personal customer service. Each house is unique as are the circumstances behind each sale. We work with you to understand your needs and deliver our service to a timescale that suits you.
Jane, Walsall –
Excellent service. Dorothy went above and beyond with her superb care and efficiency. She was with us every step of the way. The whole process took just 3 weeks. Dorothy handled all issues and kept us informed at every stage of the transaction. We cannot speak highly enough of her. I would certainly recommend House Buyer Bureau to anyone wanting a quick, easy and stress free sale.
John, Rhyl –
From the moment I approached House Buyer Bureau regards to the sale of the property I received a very professional and outstanding service.
Rebecca Tait, who dealt with the sale, is an extremely polite lady. Rebecca kept me informed at all levels regarding the sale of the property. Explaining the procedure in depth and in a friendly and easy to understand manner. Thank you Rebecca.
I would certainly recommend House Buyer Bureau to any potential house seller who wants and quick and easy house sale.
- Genuine cash buyers
Many house buying firms falsely claim to be cash buyers.
We’re the genuine and professional alternative to an estate agency sale offering competitive cash prices and completions from only seven days. You can see over 500 examples of our recent transactions here.
Anthony, North Yorkshire –
House Buyer Bureau are very upfront in telling you how much you are likely to get after a visit from two local estate agents and possible adjustment after a valuation by a chartered surveyor. I was pleased to be able to make a quick sale and not be responsible for the house as I wanted to move into a retirement bungalow. House Buyer Bureau are genuine cash buyers. Some that claim to be are not. I thoroughly recommend them.
If you think we could help you to sell your home, visit our homepage and enter your postcode for an instant cash offer.