Very happy I picked up the phone and called HBB
HBB were very patient,understanding and kept in touch. Having got to point of exchange with them, a private buyer then came along,that subsequently fell through and HBB were still happy to deal with us again,giving us a quick sale.
The amount we received for the house was less than we had hoped for but after a period of time with no viewers or proper interest through local agents, practicality won over emotion.There is no getting away from a value provided by an independent surveyor from RICS done through HBB.HBB provided guarenteed money in the bank, which meant we were able to pay outstanding care home fees.
Our dealings were almost 100% with Dorothy, who I found to be chatty and friendly. Her approach was very flexible when we needed to change dates of various stages of the process. In Dorothy’s absense I had occasion to speak to Kim who was also helpful.
I can honestly say that by using HBB we were able to have closure on what can only be described as an extended period of stress and worry in trying to achieve a sale.
We used one of lawyers recommended by HBB, she was great, local solicitors could learn a lot from her approach to customer service, I was so impressed I told her so.
Very happy I picked up the phone and called HBB.