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Jillian, Shildon, 30th August 2019

Always at the end of the phone when I felt frantic


My husband and I are both in our 80’s and felt the need to live near our family once more. We put our property on the local market, but after 6 months had only had one serious viewing – property in our area was taking 2-3 years to sell and we just don’t have that time to wait anymore. After much discussion, and on-line research we decided to approach HBB, knowing that we would get a lower than market offer, but time was more important than dead money in the bank.
My contact was Kim, so helpful, so open, so very patient with an old lady who can’t (or won’t!) use a computer, and is very out of practise with “officialdom”. She steered me through the mound of paperwork which came pouring through the post, and was always at the end of the phone when I felt frantic. She even helped me with the paperwork on the purchase of our new property, which was going on at the same time.
So here we are, just 3 months later, safely settled in our new home, and surrounded at last by children, grandchildren, great-grandchildren plus sundry friends and boyfriends, who have all helped us feel at home.
So, thank you, Kim, for all your help, brow-soothing and question answering, and for being there, I feel I have found a friend more than a business associate. And thank you HBB for the service you provide, I would certainly have no hesitation in recommending you to anyone who needs a quick sale.