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Kerry, Birmingham, 9th April 2019

The sale process was faultless

1) My Dad was becoming increasingly frail at the time an opportunity arose to buy an assisted housing apartment in his preferred locality. The family needed to move quickly. HBB was recommended to me by an independent on line advisor specialising in home buying companies. I was advised to contact Dorothy for an initial quotation.

We were made an initial offer within a few hours and an acceptable final offer in less than a week. From thereon the sale process was faultless. I was kept informed at all stages by phone,post and e mail. We were not at any point put under pressure to complete under duress. There were no last minute changes to the agreed offer.

The identity checks were a bit long winded but understandable.
I do not hesitate to recommend HBB to anyone who needs to sell quickly with minimal hassle.Without the speedy and friendly efforts of Dorothy and her colleagues, I very much doubt that my Dad would now be in his safe and comfortable environment.

2) I dealt with Dorothy. She was professional, helpful and friendly throughout and was very accommodating when we needed to move the preferred move/completion date on by several weeks.