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Sarah, Poulton le Fylde, 9th December 2019

Great to deal with, trustworthy, patient and always got back to me very quickly if I had questions

 

I am very happy to recommend House Buyer Bureau to anyone who needs to sell their house quickly and is not having success through the normal channels. Kim was excellent at communicating with us throughout the process which was challenging given that I live in Australia and my sister lives in America. Kim was great to deal with, trustworthy, patient and always got back to me very quickly if I had questions. I was nervous about being able to trust a fast house buying organisation and had read about many dodgy companies but I was able to put my trust in Kim and relieved that HBB didn’t let me down. Unfortunately we didn’t get the result that we would have liked, we sold the property way below the value but sadly there were no other options available to us. There were no additional costs and the solicitor provided by HBB were pretty good, my only criticism is that the solicitor contact changed a few times, I received emails from various people at the solicitors and was unsure who to contact with my questions. I had to chase the solicitors frequently to find out where the process was up to. Overall I am happy with the result, relieved that we have sold and grateful to Kim and HBB for making a very difficult and emotional process easier.