Have a Complaint?

Thousands of customers have sold their houses fast with House Buyer Bureau and been thrilled with the results. We go above and beyond to make every seller’s experience with us an easy and hassle-free one, but we acknowledge that we’re only human, and sometimes, we might fall short of your expectations.

But it’s the way we handle complaints that sets us apart from other house cash buyers. If you’re not happy with any aspect of your sale, we encourage you to let us know so that we can put it right.

We’re proud to be one of the few house buyers recommended by The Advisory, and because we’re a member of the prestigious Property Ombudsman, you can rest assured that House Buyer Bureau will listen to your concerns.

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How to Make a Complaint

If you wish to make a formal complaint, we require this in writing either by post or email. This will allow us to have a record of your concerns so that we can thoroughly investigate your complaint. Please email our Customer Services Department with your contact details and complaint or write to our head office:

Customer Services
House Buyer Bureau
1 The Cornerstone
Market Place
DE74 2EE

We will acknowledge receipt of your complaint within 3 working days. We will investigate your complaint promptly and provide a full response within 15 working days.

Still unhappy?

We’ll also advise how you can further pursue your complaint if you are not happy with our response. This will typically involve referring you to The Property Ombudsman, which will conduct an impartial investigation and either uphold or overturn our decision.

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