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0800 028 2800

Our lines are open 24 hours a day 7 days a week

Please note calls may be recorded for training and monitoring purposes

Complaints

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House Buyer Bureau is committed to providing you with the highest levels of service. However, there may be instances when our service falls short of your expectations.

Complaints

We can help!

If you have a complaint we require this in writing either by post or email. This will make sure we have fully understood all your concerns and issues, which will allow us to consider and investigate your complaint fully.

Please email or write in to our Customer Services Department providing us with your contact details and the nature of your complaint:-

Email: CustomerServices@HouseBuyerBureau.co.uk

Or you can write to:-

Customer Services
House Buyer Bureau
First Floor,
2 The Cornerstone,
Market Place,
Kegworth,
Derbyshire.
DE74 2EE

House Buyer Bureau will acknowledge receipt of your complaint in writing within 3 working days. Your complaint will then be investigated promptly and you will receive a full response within 15 working days. If you are still not satisfied you will be advised how you can further pursue your complaint within our business. This will provide a separate and detached review of the complaint which you will receive within 15 working days.

Still Unhappy?

If you are not satisfied with the way House Buyer Bureau has dealt with your complaint then you can refer the matter to The Property Ombudsman Ltd (TPO), Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, 01722 333 306, www.tpos.co.uk.  
The consumer must refer their complaint to the TPO within a timescale of 12 months from their final viewpoint letter.  Copies of TPO Code of Practice are available upon request.