This company does what it says it will do
We sold our home under difficult circumstances. This is not an easy route, we sold our home at a substantial loss but it was our decision to do so, no pressure from anyone.
Kim and the company H.B.B did everything possible to make sure the sale and purchase of our new property went through smoothly. No last minute price drops or delays. This company does what it says it will do and if you need to go down this route rather than estate agents, I would recommend H.B.B.
Professional and knowledgeable throughout
Well I will take this opportunity to thank you Kim personally for all your guidance and assistance during the sale of my mothers house. You have been professional and knowledgeable throughout the entire process making it that much easier in what has been an emotional process for myself, my bother and my sister.
Kim you are a credit and an asset to HouseBuyerBureau and please pass this email onto your management so they can know the great job you are doing there.
Thanks for everything, all the best.
Took me through step by step
Kim was the main person that was dealing with this sale. I cant praise her highly enough, very helpful, took me through step by step, polite and friendly. Also excellent speaking voice, I could hear every word said to me at all times. So thank you Kim.
Also other members that i Had dealings with, once again polite and friendly. So thank you to all concerned.
HBB were honest and transparent
HBB were honest and transparent throughout the process. My main contact, Dorothy Barker, was very helpful, communicative and enthusiastic.
Excellent service, the whole process was made very simple, very friendly staff , Kim was very helpful throughout the sale. Highly recommended.
Service I received from Dorothy was second to none
The sale of my property was never actually completed but the service I received from Dorothy was second to none.
She was extremely friendly and helpful and I would have no hesitation in recommending House Buyer Bureau to to anyone needing to sell their property quickly.
Always at the end of the phone when I felt frantic
My husband and I are both in our 80’s and felt the need to live near our family once more. We put our property on the local market, but after 6 months had only had one serious viewing – property in our area was taking 2-3 years to sell and we just don’t have that time to wait anymore. After much discussion, and on-line research we decided to approach HBB, knowing that we would get a lower than market offer, but time was more important than dead money in the bank.
My contact was Kim, so helpful, so open, so very patient with an old lady who can’t (or won’t!) use a computer, and is very out of practise with “officialdom”. She steered me through the mound of paperwork which came pouring through the post, and was always at the end of the phone when I felt frantic. She even helped me with the paperwork on the purchase of our new property, which was going on at the same time.
So here we are, just 3 months later, safely settled in our new home, and surrounded at last by children, grandchildren, great-grandchildren plus sundry friends and boyfriends, who have all helped us feel at home.
So, thank you, Kim, for all your help, brow-soothing and question answering, and for being there, I feel I have found a friend more than a business associate. And thank you HBB for the service you provide, I would certainly have no hesitation in recommending you to anyone who needs a quick sale.
Would recommend HBB to anyone wishing a quick sale
The sale was handled very professionally from start to finish. We were kept up to date regularly. The service was very quick would recommend HBB to anyone wishing a quick sale of their property.
Really good customer service
House Buyer Bureau were very professional and handled the sale of our property very well for the quick sale we wanted. We dealt with Dorothy and Kirsty who supported us with through the process and were available by email and phone to answer any questions. Dorothy confirmed all the details and congratulated us on completion, really good customer service, thank you.
Nice people to do business with
From initial enquiry HBB handled all aspects of the sale in an efficient and courteous manner. Questions were responded to quickly with most answers came by return e mail or phone. Throughout the whole sale process I dealt with Dorothy and Kirsty who were always helpful and reassuring. HBB were very efficient and professional and nice people to do business with.
Easy to deal with
Kim was very helpful and understanding with any queries we had. The House Buyer Bureau were easy to deal with and the sale of our house was completed quickly and smoothly. I would recommend to family and friends 🙂
Did what they said they would without the stress
And the level of service was excellent and did what they said they would without the stress, Kim and the team were very understanding and helpful and were there for any queries.
Kim Tristram could not have done more to help
My sale took months because of the problems with my onward move. Kim Tristram could not have done more to help and reassure me through what was a very difficult and stressful time. I shall always be grateful to her.
The service, conduct and honesty from Dorothy was of a very high standard
Unfortunately, I did not accept the offer for my property, but the service, conduct and honesty from Dorothy was of a very high standard.
It all went fairly smoothly
I didnt have much communication with any of the staff.
It all went fairly smoothly.
Unfortunately Dorothy was away for a couple of weeks but it didnt hold anything up.
Offer was made quickly and the process was outlined clearly
We didn’t actually get to sale stage as the offer wasn’t high enough but an offer was made quickly and the process was outlined clearly via email.
I was happy with all this!
Professional and quick
Professional and quick, despite difficulties with a complicated title.
Kim was polite and helpful and always responded promptly.
Kim was really professional, easy to talk to, even though I did not go with the offering amount.
Did not let us down
The team are very helpful with any questions I asked. They were very helpful and did not let us down like a previous individual did.
Kim was very friendly
The sale took longer than initially expected due to issues with previous planning permissions. Contact and information was not always great but Kim was very friendly.
Did a lot more than most people would have done
I first contact HBB April 2017 and it’s now July 2019! Did a lot more than most people would have done, Dorothy kept with us as we had a few purchases that fell through. I can can’t fault their service, 10 out of 10. They kept us informed.
Dorothy was particularly helpful
From the very beginning you were very open about the process and how you would calculate the price that you would pay. Dorothy was particularly helpful and kept me very well informed as the process progressed.
I was very pleased with Dorothy
I was very pleased with Dorothy, she always rang up and see if we were alright, no query at all. It was very good. It was lovely to talk to her and she listened to my ranting and raving.
Very professional, quick and very friendly
Very professional, quick and very friendly. Dorothy was very helpful.
Surprisingly fast, fair & friendly
Surprisingly fast, fair & friendly. I felt supported & helped with any queries I had especially by Kim who was so helpful to me & reasuring – A big thank you to Kim
I have been so impressed with this company
I hadn’t moved home since 1990 and was very worried about using a company to sell my house to. I wanted to move quite quickly due to family trauma and saw an advert on T.V for this organisation. From the first contact until the day of completion I have been so impressed with this company. I dealt mainly with Dot and Kim, they were so helpful, gave me so much information and explained everything to me every step of the way. I would highly recommend The House Buyer Bureau as they delivered on everything that they had said.
At a stressful time in my life, they made my house move the best it could be at such short notice. I was even able to get a portion of my house sale money up front, upon exchange, to pay for all my moving costs. Obviously the money for my house was less than on the open market but the sale went through quickly and I had no fees to pay whatsoever. I would highly recommend The House Buyer Bureau based on my experience with them.
Kept me informed and updated at all stages of the process
The sale of the property was handled extremely well and professionally. The process including any charges and liabilities were made clear up front along with indicative timeframes for the whole process.
I received excellent service from Dorothy Barker. Dorothy kept me informed and updated at all stages of the process, she was professional and friendly at all times. She was clear in providing advice and guidance on what I needed to do, and what documentation I was required to provide – this was extremely valuable, as it ensured I could provide everything in a timely way. Dorothy ensured that my sale was kept in the forefront of peoples minds, and pushed for completion as soon as was practically possible.
Nothing was too much trouble, just lovely
HBB were fantastically efficient, the level of service was excellent, they kept informed at all times. They gave us lots of felxibility, nothing was too much trouble, just lovely. We were in a hugely stressful situation and were devasted about the sale of our house falling through at exchange point with local estate agents. Dorothy was so pragmatic and sensible that it took the emotion out of the situation and we were able to make decisions that would benefit our situation in the short term as well as the long term of accepting a below market value figure. The house has now resold swiftly and we received a generous share of the sale price!
Kim Tristram was so helpful
Kim Tristram was so helpful. Nothing was to much trouble for her. She was there all the time for me. Such a nice person to know.
Quick sale with no problems
From the first phone call Kim was always very helpful and pleasant. Quick sale with no problems. Jon also very nice when he came to do security checks.
Would recommend this company.
I was apprehensive but Kim listened carefully and made this whole selling process go smooth
If you are reading HBB reviews then I can say from my own personal experience you have come to a reputable company. I can’t praise Kim my buyer enough for all her hep in this process. Kim was up front and very professional from the very first phone call to the last. She made me always feel at complete ease. I was apprehensive but Kim listened carefully and made this whole selling process go smooth. She never rushed me with anything I had to ask her no matter how big or small. Phone calls and e mails always answered promptly by Kim.
The rest of the team members at HBB were equally professional and helpful. The sale of my property is now completed, stress free. I also used HBB solicitor all went equally smooth and prompt with Allison Allwood my conveyancer Allison was also always willing to help me with any questions I had.
Thank you Kim will be always grateful for your kind help. Thank You HBB Managing Director for having a good team of staff.
I’ll miss my chats with Kim.
It was really done very well. I have no complaints.
It was really done very well. I have no complaints. I wanted to sell my flat to pay for nursing home fees for my mum. Dorothy was very helpful and Kirsty was very good too.
Ideal for a quick sale or even for a very frustrating one, they take much of the confusion out of selling a property
Due to delay in extending the Leasehold from the Managing Agents of the flat. The whole transaction became very drawn out and frustrating. Instead of a few weeks it took six months. No normal buyer would have been able to wait so long. But HBB kept me informed and shared my frustration. Their communication with me was always informative and reassuring. Now we are finally there I wouldn’t hesitate to use HBB again. Ideal for a quick sale or even for a very frustrating one, they take much of the confusion out of selling a property. I used the solicitor they suggested which also made the whole thing easier. Thanks to everybody involved.
Very impressed especially with Kim who helped us through the process
I have to say we were very impressed especially with Kim who helped us through the process . I would highly recommend this company . A big thankyou to you for all your help.
Found Kim who handled our case to be the most honest and passionate
House Buyer Bureau were great and the whole process was relatively smooth. We had spoken to a number of similar companies but found Kim who handled our case to be the most honest and passionate. She kept us informed at all times and was always happy to help.
Kim Tristram was a real pleasure to deal with at every step
HBB is a very proffesional company handling the difficult purchase of my former flat against all the odds. Despite issues with an absentee freeholder (the little monkey) I have now completed after 6 weeks.
Kim Tristram was a real pleasure to deal with at every step. Thanks to all the team, time to go shopping.
Kim kept my mind at rest all the time
With Kim & Jon it was very good. Always been very helpful & don’t know what I’d have done without you. I was very worried and Kim kept my mind at rest all the time. I used their recommended solicitor and Allison is very nice person.
Kim Tristram was particularly helpful in keeping me updated.
The sale process was faultless
1) My Dad was becoming increasingly frail at the time an opportunity arose to buy an assisted housing apartment in his preferred locality. The family needed to move quickly. HBB was recommended to me by an independent on line advisor specialising in home buying companies. I was advised to contact Dorothy for an initial quotation.
We were made an initial offer within a few hours and an acceptable final offer in less than a week. From thereon the sale process was faultless. I was kept informed at all stages by phone,post and e mail. We were not at any point put under pressure to complete under duress. There were no last minute changes to the agreed offer.
The identity checks were a bit long winded but understandable.
I do not hesitate to recommend HBB to anyone who needs to sell quickly with minimal hassle.Without the speedy and friendly efforts of Dorothy and her colleagues, I very much doubt that my Dad would now be in his safe and comfortable environment.
2) I dealt with Dorothy. She was professional, helpful and friendly throughout and was very accommodating when we needed to move the preferred move/completion date on by several weeks.
Valuation was fair, at around 80% of the market value
Sale handled very well. Slight hitch with the Title Deeds being a bit unusual but resolved quickly. Kim kept me up to date and answered any questions I had. Valuation was fair,at around 80% of the market value. If for whatever reason you choose to use a house buying company I can definitely recommend House Buyer Bureau.
The sale was handled extremely well & exceeded my expectations
The sale was handled extremely well & exceeded my expectations. There was always someone on hand if I had any queries. Dorothy & Gill were particularly helpful.
They arranged it all, solicitor, surveyor etc. and at no point did they lower their original offer
Despite all my concerns about using this type of company , I found House Buyer Bureau to be efficient and upfront and at no point was I tied into anything until exchange of contract.
Once I had accepted their offer which obviously was lower than market value, things progressed quickly and smoothly and there was very little I needed to do. They arranged it all, solicitor, surveyor etc. and at no point did they lower their original offer.
I dealt with Dorothy who was always very pleasant and friendly and readily available to answer any questions. She kept me informed all along the way and was happy to change the completion date when I needed a little more time to move.
All in all I am very happy with my dealings with House Buyer Bureau and would recommend them without hesitation to anyone wanting to sell their house in this way.
HBB got us out of bind- we were out of options and they helped massively
Dorothy was great and efficient, kept me in the loop at every stage. HBB got us out of bind- we were out of options and they helped massively. Thank you team.
Extremely professional, helpful and friendly throughout
Kim Tristram was extremely professional, helpful and friendly throughout the process of my house sale. No question went unanswered now matter how trivial they might have been, nothing was to much trouble.
Reliable, dependable, proficient and professional
Great service, would definitely recommend HBB to others looking to sell the property quickly. They were reliable, dependable, proficient and professional. The property would have sold a lot sooner if it wasn’t for delays caused by the local authority in providing the requested sales pack, otherwise a very quick, efficient service and a transparent sales process provided by HBB. Kim from HBB was exceptionally professional, patient, and supportive through out the whole sales process. Providing regular updates, chasing up third parties, answering queries and was able to reassure my concerns by addressing them promptly. The solicitor I requested to be appointed to me was also very professional, independent and quick at processing the paperwork to ensure a rapid transaction considering my financial circumstances. The solicitor was also experienced enough to offer guidance and answer numerous questions I had. As a general note, I would recommend to anyone looking to sell their property quickly to also conduct their own independent valuations and surveys to ensure best offer is received which is consistent with current market value and to prevent possibility of potential under valuation. Finally, I’d like say that I am relieved the property has been sold, which means I can move forward and pursue my dream job at a new location. Out of the many “quick cash buyer” companies out their, I trust and would recommend HBB to others looking to sell the property quickly, based on my own personal experience and research (due diligence) conducted before approaching them. A big thank you to Kim and her colleagues at HBB for a great service.
An extra 8 thousand pounds had been transferred into my account
The sale of the house was extremely quick an even after completion i was shocked to find that an extra 8 thousand pounds had been transferred into my account.
House Buyer Bureau reply:
This is a great example of when our ‘uplift’ scheme works! When your house sold for more than we expected, you benefited from a share of the profits. Kim mentioned the email you sent when you received the extra funds, she said you were quite shocked!
Handled very professionally
The sale of the property was handled very professionally and everyone I dealt with throughout the process was very helpful. Dorothy in particular was always available to answer any queries and keep me updated with how things were progressing.
Absolutely fantastic so easy and simple
Absolutely fantastic so easy and simple and Dorothy was amazing just like talking to a friend.
Supportive and encouraging
Kim was very helpful.She was very supportive and encouraging during what was a much longer than anticipated sale through no fault of their own.
I would have used my own solicitor if needbe in the future.
Professional at all times
House Buyer Bureau were professional at all times. Dorothy was very helpful and answered any questions I had throughout the process.
Everything promised in the way of price
1. The sale of the house was handled very well with no pressure and everything explained every step of the way. Everything promised in the way of price and help with our legal fees was agreed and provided. No complaints whatsoever and would indeed recommend this firm.
2. The level of service was excellent and Kim was particularly helpful.
Nothing was too much trouble it was like having my own Kirstie Alsop
I can’t thank Kim enough for her help and guidance on selling my property and purchasing another nothing was too much trouble it was like having my own Kirstie Alsop! Thank you Kim ?
Dorothy was exceptionally helpful
Dorothy was exceptionally helpful. She kept me informed every step of the way. I was disappointed that the price was reduced at the very last minute, but everyone working for you was very efficient and turned up on time.
I was very satisfied
Dorothy was the best person I spoke to with regards to selling my property quickly. I was very satisfied. She communicated with me well.
I felt I could just ask anything and she would explain it to me
I looked on the website and it seemed there were quite a lot of elderly people who had property they wanted to get rid of but didn’t seem up to the stress and hassle of doing it themselves. Quite a lot of the testimonials said the staff were there to help the sellers. I found HBB really helpful. Dorothy always rang me back quickly if she wasn’t able to answer the phone when I rang. I felt I could just ask anything and she would explain it to me. It was as if she was here with me holding my hand!
Also, my partner partner died last year, I was in a fragile emotional situation, the fact that I had someone nice to talk to was a great help. Having got rid of the property I am able to think about moving on with my life.
Very quick and easy with no problems at all
Very quick and easy with no problems at all .
All very professional with Dorothy being at the end of the phone if i had a wobble the level of sevice was second to none excellent service all round many thanks
I phone round different companies, Dorothy gave me the best offer
The service was excellent. Dorothy bent over backwards to help us. I phone round different companies, Dorothy gave me the best offer. I felt very comfortable speaking to House Buyer Bureau and they have explained everything in details especially with me going back and forth to hospital.
I don’t know what I would have done if you couldn’t step in
Kim was really helpful and the service was excellent. I don’t know what I would have done if you couldn’t step in. I would probably had to be repossessed. I was in touch with Kim from January and she’s always been there for me. Its a shame I couldn’t have sold before but I couldn’t get the tenant out.
Rebecca Lovvett at EHL was spot on! There was no hassles or delays.
Staff were all very helpful
I thought it was handled very well. Staff were all very helpful. Level of service was very good. All of the team did their job very well. Dorothy was as pleasure, very kind and helped us through.
Try this company before you try the rest
Outstanding Couldent of wished for a better service, Dorothy is the most freindly, profesional and polite lady I have spoken to in a very long time in fact it felt like I have known her all my life. She derseves a gold medal. I was never off the phone to her, very hellpfull.
Try this company before you try the rest.
Dorothy all ways returned my calls, cant thank her enough. It is so nice to have a person like Dorothy on the other end of the phone. Don’t let her go she is a credit to your company. I wish more people were like Dorothy, give her a pay rise.
I’m very very pleased
HBB were very helpful at all times, kept me in touch with what was going on and it’s come to fruition and I’m very very pleased. I must say, Dorothy was most helpful and giving me the information rtight the way along anything i asked she was very polite and very helpful. Excellent
The sale of this property was handled perfectly kim helped me out massively it was quick and easy thank you
Kim was very professional but also friendly and sincere throughout
I dealt with Kim Tristram throughout the sale.
Kim was very professional but also friendly and sincere throughout.
There was never any question she couldn’t answer for me,
I believe she went over and above to put my mind at ease.
Excellent customer service is very rare these days,with that I believe that Kim is a credit to your company.
I would certainly recommend your company.
A pleasure to deal with
Contact & communication as well as the understanding of our marrigje breakdown as well as Health issues which got in the way on our part, Kim was totally understanding & a pleasure to deal with x
Will recommend them to anyone
Pleased with the level of service received, kept me informed throughout the whole process and helped us with any and all queries we had. A special thanks to Dorothy who was friendly and very efficient all the way through.
Big thanks to all the team and will recommend them to anyone.
It was the Best Decision I have ever made regarding Property matters
From start to finish House Buyer Bureau were totally commited to the sale of my property.
They were Professional and gave that Personal touch as well.
They kept me informed of what was going on from start to finish.
I would strongly advise any one who needs to sell their property quickly to give HBB a call.
I promise you, you won’t regret it.
It was the Best Decision I have ever made regarding Property matters.
I oersonally dealt with Dorothy Barker.
I cannot praise her enough, she is a professional lady with a lovely pleasant manner and so easy to talk to,she is a Credit to HBB.
I would personally like to thank Dorothy for being a Brilliant person to deal with,she re-assured me of the fact that you can be nice as well as business like.
May I thank HBB again and wish them all the best for the future.
The sale of my late mother’s flat was handled by Kim Tristram (buyer) who was very sympathetic and professional in everything she did for the family. We had a few stumbling blocks to deal with, but Kim was there to help and assist when required.
At first I used my own lawyer, but changed to a lawyer recommended by Kim, to make the whole process smoother. Thank you.
I must admit, that at first I wasn’t sure if I should use HBB, but after looking into this company and using them, I would definitely recommend.
I would also like to mention Jon – Fraud Prevention manager, who met both myself and my sister. He was punctual, polite and very professional in dealing with a family berievement and the sale of our late mother’s flat.
House Buyer Bureau were very very good. Dorothy was very good and very helpful. Very nice lady.
Very pleasant experience as a whole
It was very pleasant experience as a whole.
The professionalism & the efficacy shown by HBB especially when we hit a minor ‘bump’ was impressive. Kim in particular was helpful & prompt in response to any queries.
Always there to take the stress away
Having had my property on the market for a while,and a couple of deals falling through, in order to move for health reasons we decided on HouseBuyingBureau after looking at other buying companies even though we would get less than going through estate agent.
HBB team were professional, though we should have used our own solicitors rather than HBB recommended.
Kim was brilliant, top class, always there to take the stress away, very efficient, new the buying, selling,legal side of the business, Kims knowledge was very helpful, we will miss her.
Reassured me every step of the way
On the whole very good service particularly the sales advisor Kim who was able to answer all my questions and reassure me every step of the way.
Thanks for all the advice
Sale was handled in a professional and efficient way.
Special thanks to Kim for the friendly and efficient way she conducted herself. Thanks for all the advice
Quick and efficient
Quick and efficient. Little blip in the final week but that seems to be normal for property sales in this country.
Kim Tristram was extremely helpful and quick with dealing with any queries or concerns I raised.
Any information or advice Kim was always there
The sale of the property was quite easy just a few forms to fill in then just waiting for completion.
Kim Tristan was very helpful and friendly whenever I needed any information or advice Kim was always there.
Beyond compare excellent
I can honestly say that from start to finish the experience of selling our home to House buyers Bureau was an experience that was beyond compare excellent. Dorothy to everyone associated to the company, the solicitor, the surveyor are too many to name were so helpful and answered all questions and any concerns. I would recommend this company to anyone thinking of selling in this way.
Completed in record time
They handled the transaction very smoothly and efficiently, and the whole process completed in record time. They really made the solicitors get into gear!
Always had our best interests at heart
Very good service throughout the sale of the property. Kim Tristram was very helpful always answering/ returning calls , with very good 1to 1 contact and always had our best interests at heart great service highly recommend them
I would gladly recommend HBB
From the initial enquiry, right through to the final hand over, I was kept up to date on the process.
The level of service from Dorothy Barker, with almost daily information, was exceptional.
The other persons in the system were very friendly, efficient and helpful.
I would gladly recommend HBB
Seamless, I have already recommended you to others
Kim and Team handled the purchase of my property, most effectively and in a seamless fashion. I was always kept fully informed at all times. The entire process was expedited in the most effective way. I cannot commend staff highly enough. I have already recommended you to others. Many thanks HBB.
The sale went smoothly, professionally and fast.
Kept in regular contact and returned my every call
The sale was handled very efficiently by Dorothy Baker. Dorothy explained everything beforehand with no pressure, kept in regular contact and returned my every call. I used my own solicitor as I had already started the process of selling my property but was let down by the buyer. You are given a payment by HBB towards your solicitors fee. My only negative comment is that this did not arrive on completion day which meant by solicitor had to contact HBB’s solicitor thus incurring me another charge. Thanks Dorothy for your service. If people appreciate the lower sale figure then yes I would recommend HBB.
Dorothy was extremely helpful and always available to speak to if I had any questions. The sale of my property went smoothly and I couldn’t of asked for more from HBB and Dorothy, thank you!
Quick and easy
The sale of my property was very good it was quick and easy. The level of service was excellent and kim was amazingly helpful throughout the sale.
3 weeks from start to finish
Couldn’t have wished for a better person than Dorothy Barker to handle the sale of my late father-laws proper,from start to finish she keep us updated either by email or phone ,nothing was to much trouble,from the guys who were sent out from them to verify identification checks and occupancy checks were very professional in there field ,and of cause the solicitor HBB use Judith Gray from Carter Vincent LLP ,very down to earth and very easy to speak to ,very professional indeed .I would definitely recommend using HBB to anyone ,we are very happy to have contacted HBB from the start ,3 weeks from start to finish and contacts exchanged,totally hassle free for both myself and my husband,Thank you so much Dorothy.
Take a short cut and eliminate those companies who prey on the vulnerable
My property had become ‘unsellable’ due to a solicitor losing a deed of variation and I looked at cash buyers as bank and building societies would not lend against an indemnity policy. I signed a contract with an online home buying company who basically told me everything I wanted to hear. It soon became apparent that something was very wrong. Paul and Mike from HBB went above and beyond the call of duty to help me. They recommended a solictor who was clearly genuine and we talked things through. Paul replied to my questions straight away, always staying calm and positive, recognising the stress I was under. Mike stepped in when Paul was away. He easily handled what was a very difficult situation for me with a professional and calm approach.
Google ‘house buying companies’ – there are a lot of them out there – its a minefield. But if you want to be treated fairly by genuine people who know what they are doing, who understand the legals, who care about their clients then talk to HBB. Take a short cut and eliminate those companies who prey on the vulnerable. HBB won’t sign you into contracts until you exchange, the staff are real and the office is real. Make it easy for yourself.
To end, all I can say is a very big thank you.
Good and professional
HBB were good and professional, Kim was very easy to deal with ,helpful and made the process less scary . My own sale did not go through as quickly as first estimates due to some of the legal hoops we had to jump through ,and I think my own particular case being a joint poa sale was a learning curve for all of us . I do think some of the repeated security checks are unnecessary , as if the property is registered to you and satisfactory photo I’d of the same name is given and the money is going to accounts in the names of the registered owners , and in addItion you have been met at the property 3/4 times by different agents , representatives of HBB throughout the process. I felt the last hoops we had to jump through with phone calls etc before completion were unnecessary and annoying , especially when the circumstances of my sale and the limitations we faced had been explained at the start. Overall though a genuine company and everyone is polite and professional, although I wished I had used my own lawyer as I felt the ones provided were slow , didn’t updates me ,and not really acting on my side more on the side of the buyers and were part of the reason for so much hoop jumping as we neared completion. Whereas my own. Lawyer. Would have acted more for me and because they already know me and Have acted for me before would have trusted my integrity more , so if I were ever to deal with HBB again I would use my own lawyer, as I think it would help the process to be smoother.
Everything explained in full beforehand and no pressure
Having never sold a property before i was unsure how to proceed. Using this service and especially dealing with Kim was so easy and straightforward. Everything explained in full beforehand and no pressure. Very happy to recommend using this service. Thanks Kim.
Handled in a very professional manner
It was handled in a very professional manner. Kim was very helpful indeed.
Very straight forward
Very straight forward, I was updated at all stages. It all went smoothly and Dorothy was pleasant, informative and professional.
Saved my life
I needed a fresh start so I contacted House Buyer Bureau. Their wonderful employee Dorothy was always available and kept me updated on the progress of the sale. House Buyer Bureau and Dorothy saved my life and I will always be grateful.
Timely and efficient
I have found that Dorothy Barker at The House Buying Bureau is the most professional of all the house buying staff that I have ever spoken to. Your company and Dorothy specifically has a reputation of being honest with a straightforward approach to buying houses, which doesn’t change from the point where the deal is agreed. I have really appreciated this as it has helped me to feel relaxed and certain that the sale would go through.
Dorothy has kept in contact with me throughout the process, which has been timely and efficient. I am so pleased that I found your company and the recommendation that I had from the TheAdvisory via Gavin Brazg proved so right. You are honest and trustworthy in all your dealings and you made my house purchase easy with excellent service throughout. Thank you !!
Whole team was fastastic
I would say from 1-10 I would give you a 9. The whole team was fantastic especially Kim.
Understanding and fast
Understanding and fast as possible. We were on a time frame but deceased at the last minute. HBB were understanding and we rang them when probate came through and sold it to them within days. Dorothy was very helpful.
Very happy I picked up the phone and called HBB
HBB were very patient,understanding and kept in touch. Having got to point of exchange with them, a private buyer then came along,that subsequently fell through and HBB were still happy to deal with us again,giving us a quick sale.
The amount we received for the house was less than we had hoped for but after a period of time with no viewers or proper interest through local agents, practicality won over emotion.There is no getting away from a value provided by an independent surveyor from RICS done through HBB.HBB provided guarenteed money in the bank, which meant we were able to pay outstanding care home fees.
Our dealings were almost 100% with Dorothy, who I found to be chatty and friendly. Her approach was very flexible when we needed to change dates of various stages of the process. In Dorothy’s absense I had occasion to speak to Kim who was also helpful.
I can honestly say that by using HBB we were able to have closure on what can only be described as an extended period of stress and worry in trying to achieve a sale.
We used one of lawyers recommended by HBB, she was great, local solicitors could learn a lot from her approach to customer service, I was so impressed I told her so.
Very happy I picked up the phone and called HBB.
Very well handled
From Start-To-Finish the whole process was very well handled, with clear guidelines on the steps that would be taken.
All the representatives that I dealt with from House Buyer Bureau were highly professional.
Special Thanks must go to Dorothy Barker who made a very stressful time flow extremely smoothly, with regular contact by telephone and email.
Just over 2 weeks in total
Sale was handled superbly. Both Kim and Dorothy were great throughout and kept in contact daily throughout the whole process. Sale completed a day after requested completion date which was just over 2 weeks in total. No one wants to loose money from the value of their property but the whole process was handled with great understanding throughout. Very professional service.
We recently sold our property with House Buyer Bureau and we wanted to leave a testimonial and show our appreciation. We had contact with several estate agents during our time in deciding to sell our family home and we thought that House Buyer Bureau were the warmest and most professional of all of them. Under the careful guidance of Dorothy Barker we were able to take in consideration all our options without any pressure.Dorothy provided a professional service that made the process really straightforward. She was extremely supportive and thoughtful at all time understanding that our family was under a stressful period of transition.Thank you so much for helping us with the sale of our house. We can honestly say that Dorothy and the staff at House Buyer Bureau are truly professional and we would highly recommend them to any of our friends looking to sell their property.
Very quick and professional service
The house sale was handled brilliantly by HBB. A very quick and professional service and would highly recommend. Kim was extremely helpful and kept me constantly updated.
I would recommend HBB
I was so stressed by the whole process of selling my home, I called HBB and Kim was amazing, every step she was there, explained any questions I had and reassured me from start to finish, was a shame I had to sell this way as I got little from the sale, but happy it was dealt with fast, if you have to sell your home this way I would recommend HBB.
Service was excellent
Everything went smoothly no problems ..the service was excellent specially Kim and solicitor Judith.
Put your trust in this company
House up for sale to long wanted to move on with my life I rang Dorothy up for a chat , and she was on with it straight away took 14 days as agreed , Friendly honist staff I got the money I wanted and the price was never lowered I’m very happy with the service iv received from Dorothy and team… I used there solicitor it did take a while for the money to land in my account But arrived same day as completion put your trust in this company .. I will miss Dorothy she’s a really lovely lady. A big thankyou to all
Finalised the transaction within two weeks
After the colapse of a second chain i found myself to be at a loss when i needed to sell my property quickly due to family health reasons. I contacted Dorothy who very quickly and efficiently arranged a valuation and survey of my home and guaranteed a purchase price in a matter of 2 days. On agreement Home buyers were responsive and again efficently kept to there word and finalised the transaction within two weeks thus taking a great deal of stress and worry of my shoulders. I would definitely recommend this company to anybody looking to sell quickly.
Excelled my expectations
10 out of 10, I cant fault the service. Each of the team have been extremely helpful. Dorothy’s guidance and help throughout has excelled my expectations. Chris and John were also very polite and helpful. It has been such a releif that it has gone so smoothly.
They let me take everything at my pace
The sale was handled brilliantly. Kim was extremely helpful and reassuring. She answered all my questions and let me take everything at my pace.
Level of service was excellent
Sale handled very well by HBB and level of service at a particularly difficult time for me was excellent.
Professionalism and real support
I want to thank everyone at HBB but especially Kim who helped me get through what was a difficult process and a stressful time, with professionalism and real support.
No one wants to be in the position where you are in financial difficulties and stuck between a rock and a hard place, I found too many of the companies offering quick sale services were not what they said they were and did not have an ounce of moral standards between them. I was recommended House Buyer Bureau as people who wouldn’t lie first and then harass you into signing something you shouldn’t.
HBB treated me with respect and did what they said they could, when they said they would. I could not recommend them more highly.
Fair price in exchange for a quick sale
Our house sale was handled very well from start to finish. The purchase price was lower than hoped but it was a fair price in exchange for a quick sale, and the valuation process was very transparent.
It is all about managing expectations – due to a family bereavement we wanted to move quickly to be closer to family and House Buyer Bureau enabled us to do that.
We approached a couple of different companies offering (or claiming to offer) a similar service and had awful experiences, including very low offers, “bully boy” type tactics and badgering to a point bordering on harassment.
House Buyer Bureau was different from the outset. We dealt with the same person throughout the entire process, there was no pressure, they were contactable and proactive in responding or gathering information, they always had time to explain or discuss any information or queries raised, they worked around us at every stage, they were very quick and professional and they achieved each milestone in the process on or before the date they were aiming for.
The service provided by Kim at House Buyer Bureau was second to none, the service provided by their solicitor was very good and the surveyor and ID people were very professional and accommodating.
Thank you for helping me on my way to my new adventure
The sale of my property was dealt with very professionally. A very helpful team were nothing was too much trouble.
One member of the team, Kim Tristram, who went over and above her duties to put me at ease and help me with any worries.
I was messed about by other companies who tried pulling the wool over my eyes and make false offers. Right from the start I knew where I stood with HBB and Kim guided me ever step of the way.
I would recommend HBB to anyone. Top service from Kim and the company. Thank you for helping me on my way to my new adventure
I would not hesitate to recommend
I contacted this company on behalf of my elderly parents who are both hard of hearing and daunted by the task of selling their property. Dorothy made the whole process easy and dealt with me on their behalf making each step hassle free. At one point I had to put everything on hold as their sheltered accommodation fell through, Dorothy kept us on file so we could reactivate the sale as soon as a new property came up. I would not hesitate to recommend Dorothy who is a credit to her company and made this big process so easy for my parents who are now settled in their new flat and so much happier and safer.
Very good service
I thought Kim was very good and very helpful. Christopher & John were very punctual & polite when they came to do my I.D. They were excellent and very good service. I could recommend you to anyone.
I needed cash for early retirement. The level of service was excellent and Dorothy was very helpful.
From my initial enquiry only a few weeks ago until completion everything was handled impeccably, I was kept informed of every stage of the process and I had total confidence that I was dealing with a 100% professional company. My contact Dorothy was superb and made sure that all involved progressed the sale quickly and efficiently.
Didn’t have the hassle of finding a buyer
If anything I was too laid back about the matter but HBB chased appropriately and kept things on track. Might not have got as much as I could but got enough and did not have the hassle of finding a buyer for a cash purchase. Staff were pleasant and help full. Had most dealing with Dorothy who was practical and helpful.
It was excellent
Handled very good, it was excellent. Everyone was helpful. I would recommend people to go to HBB.
Needed a quick sale to secure a new property
After finding a new property which we very much wanted to purchase we needed a quick sale to secure it … HBB ticked all the boxes , from start to finish they were excellent. .. especially Dorothy … she made the whole process easy ,and stress free , and informed us every step of the way …we would highly recommend HBB and would definitely use there services again … thank you so much HBB and a massive thank you to Dorothy your a star .
Let down by National Homebuyers at the very last minute
My parents were let down by national homebuyers at the very last minute and so i turned to house buyers bureau.
They were honest in a business which is filled with lies.
Sale was finished in just over a week and it meant my parents could buy the place they were after.
Dorothy was wonderful, very helpful and always available.
You were incredible……thank you
My Uncle, who was the appointed Executor of my late Mother’s Estate saw an ad for House B Bureau in the Leicester Mercury and decide to call to see if the company could assist in the sale of our property. I reside in the United States… my Mother’s house had not sold and I was a little skeptical at first, but was also willing to give this avenue of sale a try. I was entirely reliant on email communications etc and I have to say thanks to your team member Dorothy Barker the entire process was efficient, professional and extremely well executed. We encountered a few stumbling blocks along the way on our end. Legal issues that need clarity and throughout the entire process Dorothy made the sale her priority, fantastic customer service, she was very well informed, extremely patient and always responded to my inquiries for updates within an hour if not 24 hours……. I was equally impressed that the resale uplift processes went ahead very quickly and additional monies yielded from that sale definitely exceeded my expectations. Sale closed and funds transferred… Dorothy……. you were incredible……… thank you.
In a family home for Christmas
Sale was handled brilliantly. Everyone I spoke to was extremely helpful and very calming as I was very stressed due to previous buyer backing out at the last minute without any reason. Thanks to hbb I am in a family home for Christmas and couldn’t be happier.
Fine, professional, couldn’t have a fault. Extremely helpful, everybody was kind and courteous.
It was handled perfectly by Dorothy who took time to explain the whole process
We wanted a fast sale. Experts, they kept us informed of everything every step. Dorothy was very helpful and it was excellent service.
I got the money that I wanted
The quality of service was good and a straight forward process to get the house sold and I got the money that I wanted.
Very Good Service
Very good service from all and very fast at selling
Pleased with how quick it was all dealt with
We were pleased with how quick it was all dealt with. They were all friendly and kept in contact with us.
Honest and open approach
I was recommended to House bureau for their honest and
open approach.The service was excellent from start to finish
and Dorothy kept me informed and updated throughout and
was so helpful.The whole process was a smooth running
process and their solicitor was excellent too.Everything was
transparent and the stress of selling my property was allieviated.
I have no hesitation In recommending house bureau.I would
definitely use their service again.First Class.
It was such a stress free process
It was such a stress free process. I was so sceptical but HBB reassure me at all times and Dorothy was a superstar. Would highly recommend there service and wouldn’t hesitate to use them again.
I would definitely, highly recommend this company
The sale was handled very well, very happy with that.
The level of service was excellent.
Dorothy who was dealing with my sale, was very very helpful, and she answered any queries I had.
I would definitely, highly recommend this company.
Level of service was very good
It was handled excellent, no problems at all. Level of service was very good. Dorothy was especially helpful.
Extremely helpful throughout
I was very sceptical about using the House Buyer Bureau and was expecting a reduction in the offer at the last minute.
However my experience was very good, The whole process went through very quickly and smoothly. I was kept informed at every stage and Dorothy was extremely helpful throughout.
The sale was handled pleasantly and very efficiently
The level of service could not be bettered in any way. Dorothy is an absolute joy to deal with. I cannot believe any other company is as good or fair.
I would tell anyone looking to sell to ring HBB
Dorothy was very helpful, she did everything I asked and she was brilliant. I would tell anyone looking to sell to ring HBB.
First rate service
The House Buyer Bureau provided a first rate service. We received a fair price for the property, the sale went ahead smoothly and was completed on the pre arranged date. Dorothy who conducted the sale was excellent providing great support and advice throughout the process, many thanks for your help. All in all the best choice for selling a property quickly highly recommended .
We sold to HBB to save funds that my mother inlaw never had and solicitors fees. They were very professional, Dorothy was very very helpful, always laughing and very witty.
Needed a quick sale to return to family in Thailand
My reason for selling to HBB was my Mum passed away and I have family in Thailand so needed a quick sale to get back to the family. I found Dorothy was always on hand and one of the things I like about Dorothy the most is that she had a way of putting me at ease with any questions or queries I had. I was absolutely happy with the way House Buyer Bureau handled the purchase. Spot on. I am well pleased.
Treated with respect at all times
I WAS TREATED WITH RESPECT AT ALL TIMES AND AM
EXTREMELY GRATEFUL TO DOROTHY BARKER WHO KEPT
ME FULLY INFORMED AT ALL TIMES> SHE ALSO GAVE ME
SOME GOOD ADVICE TO BEGIN WITH AND WAS HELPFUL
THROUGHOUT THE PROCESS>
THANK YOU DOROTHY FOR ALL YOUR HELP, I FEEL I HAVE
LOST A FRIEND
2 reasons I sold to HBB, I suffer from arthritis and was struggling with the stairs and also financial problems. Sale was handled very well. The service was excellent, the team were very helpful.
Would recommend unreservedly
I can’t praise House Buyer Bureau (and Dorothy Barker in particular) highly enough. From the outset, I was ‘kept in the loop’ every step of the way – and ultimately, completion was achieved well within the original timescale anticipated. I would recommend the company unreservedly and if I ever find myself in similar circumstances again, I wouldn’t hesitate to use them again.
Inherited a flat over 400 miles away
Two years ago I inherited a flat which was over 400 miles from where I actually live and this was proving to be unworkable and impractical. Trying to organise local agents for marketing the property, for either sale or letting, became a headache. So after seeing an advertisement for the House Buyer Bureau I tentatively contacted them. (At the time I thought “nothing ventured nothing gained”). I am so glad that I did. My first point of contact was Rebecca Tait and from early on I felt completely confident that I was doing the right thing by approaching HBB. Rebecca was extremely pleasant and helpful as were the other staff members, Dorothy and Ros, who I also spoke to on several occasions throughout the purchasing process. Everything from start to finish was explained clearly and I am very impressed by their help, efficiency and professionalism. I want to thank all the staff sincerely and I would have no hesitation in recommending the House Buyer Bureau to others.
Helpful and professional
The whole process was made easy and quick, every step was explained clearly and Dorothy was especially helpful and professional, she made you feel relaxed and she would go through things again if not sure, she made you feel like you were talking to an old friend which made the whole process easier.
Very professional throughout. The level of service was extremely high and I was kept informed throughout the process.
Very good service
Very straight forward had a lady out to value property within 2 days of enquiry offer made following day,gladly accepted fair offer. Dorothy kept in touch regularly also William. In all very good service nice friendly people. Good company to do business with thank you.
I would definitely recommend
House Buyer Bureau were excellent from start to finish. Every aspect of the sale was explained thoroughly upfront, there were no surprises. Dorothy, who handled the sale, was professional and friendly throughout, she kept in regular contact so we knew exactly how things were progressing. Everyone involved was more than happy to help with any concerns we had. I would definitely recommend HBB to anyone with property to sell.
Service was excellent
I wanted a quick sale as I was already on council list for a bungalow. I didn’t want to lose my bungalow. The sale of my property was very good, I struggled with the solicitor forms but I had help filling them in. The service from House Buyer Bureau was excellent, I am a worrier but Dorothy has been very nice and helpful on the phone.
I didn’t want to be on the market for six months
I wanted a quick sale, I didn’t want to be on the market and deal with estate agents for six months. The sale went very well, very easy. Dorothy was very helpful all the way through.
The sale of our property was dealt with very quickly and efficiently by Dorothy. She answered all our questions and was there with us every step of the way and was always on hand at the other end of the telephone should we have had any queries or problems. Excellent service and would gladly recommend to prospective sellers in the future as we were given their name by a relative.
Valuation was fair, whole process was transparent and efficient
The sale went very smoothly with HBB staff – Rebecca Tait in particular- keeping me regularly updated about where the process was up to. If I had any queries they responded very quickly. The valuation was fair and the whole process transparent and efficient. This is the second time I have used HBB – for the sale of my mum’s house and now for mine – and I would recommend the company.
Dorothy talked me through step by step what needed to happen in order to achieve the quick sale that I needed, I told her what I would take for my house , but then after she had looked on Google street view and asked me a few questions, she actually upped the amount that they could pay me. Amazing.
Let down on the open market
I was let down on the open market. Gone very quick with the House Buyer Bureau. If I’d have known this I would have done it sooner. I cant fault anyone. Everyone has been very pleasant. The worry has gone.
It was absolutely fantastic. Dorothy advised me every step of the way, I have no complaints. I have been singing their praises to my neighbours. I felt good as I felt I could ring about anything at any time.
It’s been a pleasure
Handled very competently, very helpful, professional. It’s been a pleasure, Dorothy has been easy to talk to and available. Very happy with level of service.
Professional and efficient
Very happy with all aspects of dealing with HBB. Only met John face to face who was professional and efficient after what must have been a very long drive.
Have to say that I am very grateful to Dorothy Barker for guiding me through a stressful time. A big thank you to Dorothy.
Fast and reliable house sale
HBB provided a thoroughly professional and caring service throughout, ensuring that the proposed purchase fitted our needs for a prompt service to allow a move nearer to our family without the hassle of the normal selling process and possible delay through an Estate Agent.
Dorothy Barker constantly kept us informed of the progress with each stage and clearly explained the requirements and legalities of the purchase. Any question asked of her was professionally and quickly answered and she ensured that the purchase went smoothly towards our required completion date.
Judith Gray, the Property Lawyer recommended by HBB also provided an excellent service ensuring everything went smoothly throughout the sale, keeping us informed by e Mail and telephone at each of the required stages towards exchange and completion.
I would certainly recommend HBB for a fast and reliable house sale process that meets your individual needs and aspirations.
Nothing less than top rate
Following a recommendation I approached the HBB for the sale of my house. Even after having read the positive customer feedback on the website I was initially sceptical. However, I can assure you that the service provided was nothing less than top rate. If you can accept the fact that the amount received for your house with any such company will be below market value (understandably so), I would definitely recommend the HBB as one of the only credible companies to use.
Went fantastically well
I came to HBB to sell my empty property because I now live over 12 miles away and with 2 small kids its made life easier, maybe in a different time or place in life I would have sold it through an estate agent but not at the minute. The sale of the house went fantastically well and although I was terrified of being scammed I accepted the offer after reading some good reviews online. Even though I was very nervous even at the point of handing the keys over in the morning I was happy to see the money in my bank account the same afternoon.
We inherited a large sum of money that enabled us to buy a property outright so we didn’t need the proceeds of the sale of 37 Park Road to marry up buying our bungalow. We thought that using H.B.B would be an easy and uncomplicated way of going forward. The sale of the property was handled excellently, we had problems with a third party being out of the country, for long periods of time, we needed his signature on paperwork relating to the selling of our property, H.B.B handled it very well. The level of service was excellent in all matters. The sale of Park Road was not straightforward, and the solicitors we used recommended by H.B.B really went out of their way to help us. Rebecca and Sarah were polite and helpful throughout the transaction.
I wanted the house sold quickly as never there. Worked brilliantly. Dorothy was absolutely fantastic.
Everything was fine. Very helpful people. All the members of staff and the solicitor couldn’t have been more helpful, everything went well from start to finish. Highly recommended.
I wanted my ties cut with it
Main reason to use House Buyer Bureau was personal. I wanted my ties cut with it. I would never hesitate to recommend House Buyer Bureau. All of the team were helpful, I am very satisfied.
Level of service is outstanding
Superb. Level of service is outstanding. Everybody was very helpful especially Dorothy
Decided upon HBB as I didn’t have to sign any contract
We came to the House Buyer Bureau as we needed a quick sale. The house was already on the market but it had been on for around 18 months and the estate agents were just saying it should sell soon but that was holding us back from investing the money from the house in a business. I did a lot of shopping around with similar companies but decided upon House Buyer Bureau as it was all straight forward and I didn’t have to sign any contract. I was very happy with everything and thought the service was excellent.
Excellent couldn’t have done any better from start to finish. A professional young lady.
Would highly recommend
Selling the house was made very easy and Rebecca was very helpful and always available to help if we had any questions. Would highly recommend if you want to sell your house quickly.
Happy to recommend your services to our friends and family
The sale was handled very well, we looked at selling this way as we inherited the property and tried it on the market but it became too difficult, upsetting and stressful when people said they wanted it at viewings then didn’t make an offer. It was the best decision we made to sell this way and helped with grieving process as there was not much personal involvement with the property. The sale went through very quick and actually there were a couple of delays which were on our side not yours. The solicitor you got for us was also very good, very efficient and on the ball. We would be happy to recommend your services to our friends and family.
No complaints what so ever
I have just sold my house to House Buyer Bureau and have no complaints what so ever – I came to your company as I had the house for around 20 years and the tenants left and hadn’t treated it very well which meant I couldn’t move back in. I felt it was easier to sell this way than with an estate agent and I knew I would get less money for it but after the problems with the tenants I just wanted a quick sale. All of the staff I have spoken to have been excellent, John, Rebecca, Chris and also Judith.
Judith really was excellent no problems at all from the first call and subsequent emails she was true to her word.
Quite happy with the service. It served our purpose, removed hassle of umpteen people coming round. It has been the right way in dealing with it. We’ve been pleased with how things have gone. All of the team have been very helpful.
Reassuring, supportive, fair and honest
Dorothy was reassuring, supportive, fair and honest in her dealings with me. She always met my expectations as a customer. She was calm and led me through the process with empathy and understanding. I cannot speak highly enough of her.
Could not be more professional
The service could not have been any smoother and people dealing with the sale could not be more professional than they were especially Dorothy Barker. I would like to say a big thank you and would recommend the service to anyone.
Did what it said on the tin
I found HBB online and filled in a very simple form. I was selling a house my parents had lived in for 18 years and I live 130 miles away and didn’t really have the time to leave it on the market. I was amazed at the service and the speed with which the matter went through – it very much ‘did what it said on the tin’. Rebecca Tait our agent was very reassuring and arranged everything. I just had to turn up to let surveyors in and sign the documents. A fast and reliable service for people like me with little time and a need for speed. Well done HBB I would recommend your services to others.
Needed a quick sale
We used the House Buyer Bureau as we needed a quick sale and didn’t want to risk going on the market with an estate agent and some one backing out or something like that. We were moving into a flat we already had keys for so just wanted something guaranteed and quick. All of the staff have been very helpful- John the chap that came out to see us was very friendly and cheerful put us at ease. Judith our solicitor helpful kept in contact with us even ringing us on the day to say it had all gone through.
Very professional and courteous
HBB we’re very professional and courteous with my situation.
Rebecca handled the sale in a timely manner due to my time restrictions.
Impeccable manners, very polite no real pressure
Impeccable manners, very polite no real pressure. Things were laid out clearly as regards my options.
Handled swiftly and professionally
The sale was handled swiftly and professionally
Dorothy was particularly helpful in explaining the whole process.
Brilliant. You saved my neck
Brilliant. You saved my neck, I have real financial problems. They were all excellent, really on the ball.
It went very very smoothly
It went very very smoothly. Dorothy was really supportive and helpful and put our minds at ease and after the stress of trying to sell on the open market and it failing twice it was such a relief to come to you and for it to all go through so smoothly.
I couldn’t have had better service
My sister whom I cared for died in October and I felt I would get over her death if I moved away far quicker. She was my only relative and her death was a huge shock to me.
I couldn’t have had better service, Dorothy was so kind and helpful. Everything happened just as she promised.
A big thank you to her.
Reuniting with an old girlfriend in Canada
The overall service was totally excellent. My main contact was with Dorothy, whose help and communication was invaluable.
I had a hard deadline as I was reuniting with an old girlfriend in Canada. Dorothy did everything she could to ensure it was met. Which it was. The whole transaction couldn’t have gone any smoother.
Very good, no problem at your end just slight delay with buying our new house.
10 out of 10. Excellent
It was very good, full marks. Dorothy’s communication through all different stages was great. If I had any concerns and questions they were answered quickly. I’d give Dorothy top marks for everything, 10 out of 10. Excellent.
When we contacted HBB the first person we spoke to was Dorothy Barker , and what a joy she was to talk to , everything was done through her and always on time and with a very positive attitude , from start to finish everything was done on time , we needed an extension to our changeover date as our new property was not ready , and even after every thing had been signed , even this was no trouble for this company .
I would recommend HBB to anyone without a shadow of doubt , once again , thankyou and well done
Quite well, communication was difficult as I lost my mobile phone. They were all very helpful espcially Dorothy, she communicated well with me. Dorothy was always available and quite reassuring.
Needed to have capital to develope new property. The sale was very well organised. Very little hassle. Excellent communication. The service was excellent, no difficulties, very smooth process. All staff were helpful and provided explanations when required.
Everythings gone alright, no complaints. I would recommend House Buyer Bureau.
No complaints at all – 100% I would be happy to recommend you to friends and family. Everything went smoothly and we had no worries, we were happy with everything including the solicitor you appointed for us Jon Gray he explained everything fully, his service was excellent. We would like to thank you for your help.
HBB made the selling of a difficult property extremley smooth and stress free as possible. I will recommend HBB for so many reasons. There was never any sense pressure or obligation and HBB especially Dorothy were always polite and patient and did her best to fit in with our busy lives. I felt I could totally trust HBB.
No wonder you have such a good reputation. I am now very happy to have all my family back at home
The service was excellent, it was very very quick, I found that if I put it on for sale with an estate agent it would take too long and a flat came up that I really wanted. There was another advert in the newspaper but your advert looked very professional especially since you have been in the business for a lot of years I was worried about other companies not paying me the money. Everyone I spoke to was helpful. I’m really settled in my new flat and so glad I decided to move.
Always kept me up to date, I was impressed by that. Dorothy listened and was patient, I asked the same questions numerous times.
It was handled very well. Everybody has been very helpful especially Fiona and Dorothy who was also very pleasant and helpful too.
We where very pleased with the service from this firm. Dorothy who was handling our sale kept us informed every step of the way. We used the House Buyer Bureau`s own solicitor who was very efficent. Both Dorothy and their solicitor informed us that we wouldnt get the true market value, but we where happy with this as it was a quick sale with no extra costs. Having never sold a house this way before we where a bit apprehensive not knowing who we where dealing with, but reassurance came with Fiona who called at our home to meet us face to face. We should like to thank Chris too for his help.
As I was selling the property on behalve of my mum and being very busy myself I felt the service was effortless and I would especially like to mention how helpful and professional Dorothy was.
I am so happy. I had a bad experience previously and was on tenterhooks the whole time wondering whether the sale would go through. Rebecca nursed me right through the process, my nerves getting the better of me many times but Rebecca always put my mind at rest. Very reassuring to know she was there for me. She explained everything in great detail and I will recommend Rebecca and House Buyer Bureau to anyone wishing to sell their property.
The sale was handled very professionally and friendly. No pushy sales person, Rebecca was amazing and removed all the stress out of the sale by her friendly and realistic nature. Would highly recommend
The sale was handled efficiently and there was complete transparency surrounding the valuation and offer process. As promised once the sale price was agreed it was adhered to. Rebecca Tait and Fiona Trussell were helpful and understanding especially as my mum was selling her home of many years as she had had to go into a care home, which was an emotional decision
We would advise anyone who needs to sell their property to use this company. Right from enquiries to completion they have talked us through and been in constant contact. Nothing is too much trouble for them. Thanks.
Rebecca was fantastic and so polite to us and helped us with our sale of our house which became a problem, so thanks to your help HBB we are very happy with the service you gave us.
Each stage I was kept informed, I cant really find fault. If i had any queries they were answered straight away and if I left a message they got back to me within a matter of minutes. Dorothy was very helpful and Fiona was very pleasant.
The service was really excellent Paul was very helpful and very good at his job with the initial information, Rebeca was always in touch at every step of the way she never left us up in the air about anything. Our family which include solicitors practicing in different areas of law were very worried initially and decided to do there own research on the company as well and we are happy to say all of the information they found raised no concerns whatsoever which was reassuring they found the firm to be very good and very good to deal with.
The sale of my property was handled very well by HBB, I went with you as I was emigrating to Ireland and had already bought the property so needed a quick sale.
Dorothy was great and I found her manner very straight forward and refreshing after previously been messed around with another cash buying company. She kept me informed throughout the whole period, which was quick and efficiently handled.
The sale of the property was handled in a highly professional, timely and considerate way. I was kept fully informed of everything required and was very impressed with all individuals I had dealings with at HBB, and also the lawyers recommended by HBB.
I found all the HBB team helpful and very pleasant, decent, direct and polite to deal with. My main contact was Dorothy who not only is very professional but is also a delight to speak with. It is evident that HBB have an excellent team of specialist and knowledgeable individuals and I have no hesitation in recommending HBB as an excellent alternative for using to sell property.
From our initial enquiry through to completion, House Buyer Bureau provided a smooth and professional service, taking the time to explain in detail how the whole proceedure would work. This provided peace of mind that our interests were being looked after.
Rebecca was particulary helpful and reassuring, always at the end of the phone if required, and again kept us informed every step of the way.
I didn’t want to go through the burden of viewings, the most important thing was I wanted a quick sale for my mum’s home.
I thought the quality of service was excellent, you were very helpful and anytime that I phoned to ask anything you always gave me good information.
Dorothy was really helpful, she gave me all the information that was needed and really supportive.
The excellent and professional handling of the sale of my property far exceeded my expectations.
Dorothy Barker gave me the confidence to proceed with the transaction. Her guidance, care and kindness throughout alleviated the usual stresses of selling a home.
The courtesy afforded by Jon Gray, Rebecca and Fiona was also appreciated.
I wanted a guaranteed sale without the hassle of estate agents because the property wasnt 100%. I’ve got no complaints, Dorothy was helpful along with her colleague Rebecca.
We thought the process was brilliant, we wanted to sell quickly as the house needed a lot of maintenance and we didn’t have the money to do it or the time with being a carer and suffering with my own health, we just wanted to rent with no worries as the house has become a huge worry. We rang 2 other similar companies before you but yours seemed the best.
I would like to say I wouldn’t have been able to do it without the help of Rebecca she talked me through the process and Jon Gray our solicitor was very excellent.
The sevice from this company was excellent, the help and regular updating from Dorothy Barker was superb. Could not have wished for a better contact person, I was kept up to date all through the process. So easy and pain free. Thank you.
Because we had been let down with buyers pulling out at the last minute and costs were accumulating -also we didn’t want it dragging out for months we approached the House Buyer Bureau.
The sale was excellent with communication and support.
Rebecca, Fiona and Jon the solicitor were particularly helpful.
I had been on the market with an online agent which was useless and I gave up on them in the end and came to you because I thought from reading your advert, you would be more straight forward and I could rely upon you for things to go through and that’s definitely what happened.
The service was excellent, the lady I dealt with Rebecca was no problem at all, it was smooth all the way through.
I would be happy to recommend you to anyone.
The solicitor that you put me in touch with was also excellent and I will write him a letter to say thank you I just haven’t got round to it yet with moving into my park home.
Very good indeed, thoughtfully handled. Dorothy in particular and a gentleman in finance who assured us on the day that the transfer had been made, as there was a delay in the banks. I contacted HBB as I did not want to loose out on the purchase of my new address.
The transaction was easy for us and very professionally handled.
We were never under any pressure, they worked to our timescale and waited for our new flat to be ready to move in which took a lot longer than anticipated.
I contacted HBB as I couldn’t abide with all the hassle of selling through an agent. HBB were really good, no complaints. It was excellent and I was satisfied. Even the girl that came to the house to do the ID was very good as were all the team. I got on with Dorothy like a house on fire, like I’d known her for years.
The house was empty, my sister having gone into a nursing home. I live over 80 miles away and unable to constantly travel, this appeared to be the ideal solution. It was excellent. I only dealt with one person, who had all the facts at her fingertips and I really felt she was a friend there was no prevarication, everything that was promised was fulfilled, quickly and efficiently. The service could not have been better and I would recommend this firm to anyone. Rebecca Tait was particularly helpful, she was interested and dedicated and remembered details without needing to be reminded. I felt I could trust her implicitly, this proved to be correct.
Following my mothers death acting as executor of her will, I found the people at HBB very considerate in dealing with the sale/purchase of the property and I would certainly recommend them in the future. The service was very good. Rebecca Tait was especially helpful who progressed matters right through to completion keeping us informed at all times.
I don’t know what I would of done without HBB, they literally saved my life from falling apart. Rebecca has been fantastic throughout and I have had great response from other members of the team I have dealt with. From start to finish the service has been non stop always someone on the other end of the phone to help with any queries you may have. I can’t thank them enough and would highly recommend them to anyone. So I’m sending them a great big thank you
They did what they said they would do. Dorothy was very good. Cant do any better than that. They did what it said on the tin.
I was struggling to sell my late mother’s property 200 miles away, having held on for some months for a couple who subsequently withdrew. With illness in the family I was unable to get to the property and needed to sell quickly. From my first phone call I was treated with the utmost respect by Rebecca Tait. I provided survey and engineers reports upfront and HBB came back with an acceptable offer within days. Rebeccca continued to keep me informed, every phone call and email was answered straight away. She understood the stress involved in my situation and went out of her way to make the process run as smoothly as possible. At no time was I ever mislead and the company delivered as they promised. I needed to complete quickly and this was done, I only wish I had used HBB’s solicitors as mine was the only person that slowed the process down a little.
Fiona who came out to meet me was very professional as was Mike Spencer when he spoke on the telephone. I even got a lovely lady on the telephone at 10.30 one night when I had a problem. Top marks to an excellent company!
The service from all of the team was excellent. I was pleased they managed to stop my house getting repossessed.
The sale and service was very good, it felt like to me like it was drawn out although it was all done in 14 days from start to finish, it probably felt like that because I just wanted it done and to move into my new bungalow. The property was an old house and I was fed up, people might say I was a fool and I should have kept it or sold it for more, for me I was just glad to get rid of it and i thought to myself i could put it in auction but it takes so long and even then there you don’t get the full money for it. I was glad you bought it.
It was handled very professionally, we was able to buy our dream bungalow. The solicitor Jon was very helpful and the rest of team at HBB were excellent.
It was handled in such a way that it was as stress free as could be hoped for in this era. The service was excellent and Rebecca Tait was particularly helpful.
The sale of our house went very smoothly and quickly from start to finish. HBB explained the process thoroughly and there were no unexpected or surprise/hidden fees. Rebecca Tait was our contact at HBB and I found her approach and level of service to be excellent in all aspects of the transaction. Rebecca returned calls and responded to emails in a timely manner and was always happy to help with any queries or concerns, for which I thank her.
The property valuation decreased from original website quotation significantly, and that it is difficult to reconcile. However, the sale was achieved very quickly, and the professional, courteous service was admirable. Overall, a fairly painless transaction!
Dorothy was marvelous, top grade. I was quite surprised actually, we got it done on the dot! I’m surprised and happy they got it sorted so quickly when probate came through. Very, very professional.
Dorothy from the HBB was very good, she kept me informed from start to finish of all the process of the sale/ aftercares, the level of service was excellent and I would recommend the House Buyer Bureau to others. The start to finish process only took just over 2 weeks, in fact I was able to move prior to completion and secure my new let, Dorothy explained all processes and with the help of the solicitors namely Rebecca she explained/ completed the whole process.
There are no solicitors fees to pay, no estate agents fees, in fact no fees at all! This suited me very well as I wished to move quickly to secure my new let, and with no up front fees I was able to do this.
Many thanks to all involved.
The sale was done efficiently, without fuss. An honest offer which was acceptable. I was kept up to date at all times. Cannot rate this company highly enough. Would definitely recommend them and use them again.
Very good. Dorothy Barker was there to help all the time. We had a very good, top service.
I’ve been happy with everything and you did everything you said you were going to do. The service has been excellent and the staff I have dealt with including Mike, Fiona and Rebecca were lovely and they really treated me as if I was a human being and you can talk to them as if they were a neighbour or a friend sort of thing just ordinary conversations. I wanted a fast sale as we wanted to move to Australia to be with family, as you know selling with a normal estate agent can take months and months so we needed something quicker. The sale took around 3 weeks it could have been quicker but that was our timescales. The only downsize was George Osborne making changes to stamp duty which had an effect on our sale. We have booked our first ever holiday and are flying business class to Australia tomorrow afternoon, we couldn’t be happier.
We found a lot of companies advertising to do the same thing but after doing a lot of research online and looking at all the reviews available we thought House Buyer Bureau would be the best based on ratings. The service has been excellent and Rebecca especially helpful. The solicitor you got for us was really good aswell.
Just a few lines to thank Harry Rose Homes and a very big thank you to Dorothy for her courteous and professional manner in the way she dealt with us in the sale of our property. thank you again.
HBB handled the sale of my house quickly and without any hassle. I was constantly kept updated by the friendly and helpful team, especially Dorothy, with regards to the progress of the sale.
The service provided by the House Buyers Bureau was excellent. Everything organized, including solicitor. Plenty of time was given to decide completion day and we weren’t rushed or hurried. Completely fair and unbiased. Would highly recommend to anyone needing to sell quickly and for a fair price.
Everything went better than I hoped and the support and manner of the staff was very good and a lot of stress was eased for me .
It was handled excellently. The young girl that came down was helpful and nice. The level of service was very good. Dorothy was very helpful.
Very good, helpful and kept me up to date all the way. Easy to talk to and understanding.
Thoroughly professional, courteous and informative- I had doubts over using this type of company but they put my (and my wife’s) ! Mind at ease – dealt with Mike Spencer – absolutely true to his word
My experience of selling to House Buyer Bureau was excellent, it was quick and HBB take all the stress out of selling your house. I would like to say a special thank you to Dorothy Barker who was brilliant through the process and was always available very helpful when I had any questions needed answering.
The service from the House Buyer Bureau was excellent, the sale was handled very well actually not too much hassle at all, its gone very smoothly as far as I am concerned, I couldn’t have wished for it better. Fiona was very very helpful I have to be honest and she helped me with paperwork.
Jon Gray my solicitor was excellent too and kept me in the picture and kept telling me what was going on.
Dorothy was wonderful, nothing was too much trouble. When I became stressed she was very easy to chat to, we talked about allsorts of subjects, not just about my flat.
The sale was handled at a pace that fitted in with my needs as I was in the process of buying another property. By them taking care of all of the arrangements the service I received made things much easier for me.
I found from my experience with House Buyer Bureau who sold my property to be very professional in their manner, and who gave a excellent service which was as stress free as possible. I particularly found Dorothy Barker who is a member of this team to be particularly helpful. Also I found Dorothy to be very professional, supportive, understanding and easy to engage with. Dorothy made the selling of my former home a pleasure without the stress. I would recommend this company to others.
After being let down at the final hurdle previously and losing out on other properties we approached another national home purchaser with promises of quick settlement. We had to pay a deposit to cover survey fees. After seven months of waiting we decided to contact the House Buyer Bureau.
We spoke with Dorothy Barker who explained the process and 24 days later we completed the sale.
We were impressed by the high level of service of all concerned with the sale, Dorothy Barker was especially helpful in that she ensured that we were kept in the loop at all stages and making sure that any queries from either side were dealt with speedily.
It is a very professional organisation who I would not hesitate to recommend their services.
Efficient & helpful, we found Rebecca to be sympathetic to the circumstances we found ourselves in she was helpful and always available to talk us through the sale of our home.
I cannot speak highly enough of how quickly, efficiently and professionally our sale was completed by HBB. The whole process was smooth, we were kept up to date at all stages and never made to feel pressured. We dealt mainly with William and Dorothy, they were both polite, knowledgeable and professional at all times.
The sale was handled in the time scale we wanted and House Buyer Bureau kept all the promises they made. Dorothy Barker was particularly helpful – nothing was too much trouble for her.
Well it’s all been brilliant, I’ve been satisfied with everything that’s happened. They’ve all been helpful in someway, it’s been brilliant.
Everyone was friendly, helpful and efficient. I was kept informed at all times, and the sale was quickly and painlessly handled.
The house sale service was excellent. Such polite people and we’re always there to help no matter how silly a question felt to you. Would highly recommend to anyone
I live alone and because of recent health problems I was finding it hard to look after a three bedroomed house as well as working full time, I applied for a one bedroomed flat for the over 55’s and was offered one straight away so I wanted to sell my house quickly and with as little worry as possible, the last time I sold a house the buyers pulled out the day we were supposed to be exchanging contracts. The HBB offered me a good price for my house, they arranged everything including the solicitor, I was allowed to set the date for completion so I had time to decorate and move into my new flat in a timescale to suit me. Rebecca Tait handled the sale of my house efficiently and I found her friendly and helpful as were all the people I spoke to at the HBB. Six weeks after they bought my house Rebecca called me to say they had sold my house for a higher price than it was valued and that I would get a percentage of the difference on top of what they had already given me. I am very happy with how they handled the sale of my house.
The sale was smooth and swift considering it took place close to and over the end of year Seasonal Break. The whole process was clearly explained, appointments for valuation and survey arranged to my convenience and Dorothy Barker was personable, friendly and professional.
I feel the service was better than selling through a local estate agent as even though I didn’t know the company and I have never met you all face to face you made me feel at ease especially given my difficult circumstances. I also liked that the details sale would stay private and confidential. As there was no need for a for sale sign to go up it made me feel better about the security of the property as it wouldn’t be obvious that it was empty. I would be happy to recommend the company to others.
The sale was handled in a first class manner and the level of service from Dorothy was of the highest professional standard.
Everyone was helpful, especially Rebecca! I felt a level of trust was quickly established, and built up over the weeks – that really reduced the inevitable stress of moving house.
HBB were efficient, flexible and certainly inspired confidence in a market where that’s in short supply. A big thank you to Rebecca and the team.
The sale of our property went as smooth as it possibly could. (Hold ups were caused by purchase of new property). It was a simple process and everything was covered by HBB including solicitors fees etc.
All the staff I had dealings with were most helpful with the sale and also offered me valuable advice on progressing with my purchase.
If I ever need a quick sale again I will come back to HBB without a doubt.
From my initial phone call simply expressing an interest in using the House Buyer Bureau to monies being paid into my bank, the service has been faultless. I wanted a hassle free, fast house sale, with someone on hand to help me at each stage. Rebecca has been patient, kind and efficient, especially when I phoned for explanations or reassurance. The service that the House Buyer Bureau provided was efficient, professional and above all discreet.
Each member of House Buyer Bureau team that I had dealings with were exceptional. I have already mentioned Rebecca Tait, but would also like to mention my assigned solicitor Jon Gray. He was clear, precise and took the time to explain the minefield of ‘House Selling’ paperwork. Everything that was promised was delivered. Every time a phone call was promised, a phone call was made. I cannot praise the House Buyer Bureau enough.
Good professional service good communication service from Rebecca Tait and Don Grey Solicitor
The House Buyer Bureau was not the first company I called, I had spoken to a few others and could have gone with any of them but it was purely down to the way Rebecca was on the phone on the first call which made me comfortable more so than any of the others. I feel the sale was handled very well, I didn’t feel any pressure at all at what can be a trying time. I have to say I am glad its all over as it is sad selling my property but it all went through very quickly which I needed. The are no negatives to report, Rebecca was excellent, very good at her job and explained everything fully. The solicitor House Buyer Bureau recommended me to use was also very good and explained everything without legal jargon and in layman’s terms which was helpful, he was easily contactable which also put my mind at ease.
The fact that there were no fees and the legal fees were paid for even though I used my own solicitor David took a load of my mind as moving don’t come cheap these days.
All of the staff listened to me and have been really helpful.
Rebecca was great and I would recommend her and the company to anyone looking to sell with no hassle.
This is the 2nd time i have used HBB and Rebecca was excellent in her handling of my queries and chasing up anything that i was concerned about as i needed to move my property on so that i could invest the money i was paying into this mortgage elsewhere.
The only down side of this is the new retention of £500 at completion to check the keys have been left and the property is in good order. Advising that the balance would be with me in 7 days was incorrect and has arrived today 2 weeks later.
To continue their professional record in my opinion this either needs to be speeded up to meet the 7 days or that period needs to be increased to 14 days so that you meet your own target.
Once again thanks for your help
Excellent, everything was explained, fine. Everything that was promised us they did. Rebecca was brilliant and Dorothy was fantastic. Fiona that came to do the ID was fantastic and helpful.
House Buyer Bureau were very friendly and professional, I dealt with several member of the team and had the same level from everyone helpful, knowledgable, truthful, and efficient. I would highly recommend them and if needed to would again. One member that helped from start to finish was Dorothy Barker you are a star for getting my completion date so quick thank you
From the moment I spoke to the first receptionist I was impressed by their overall professionalism and freindliness. I spoke to another company but didn’t feel so comfortable with them. I was particularly desiress of a quick completion and requested the quickest time possible of 7 days. Although I was hoping this would be done in time I was not particularly confident because of the pressure on the company. However, through the Bureau this was achieved. I thought everybody was brilliant, professional and through their freindliness I gained confidence throughout the process. Much to my releif the 7 day target was achieved.
I was amazed how fast the offer came in down to the sale of the house. Any questions I had Dorothy was only a phone call away very kind and so helpful.
HBB offered a very good deal and handled everything along the way, making this whole process painless. Dorothy Barker at HBB was particularly helpful and thorough. Couldn’t have asked for more and wouldn’t hesitate to recommend HBB.
The sale of the house went really well and everything went according to plan no hicups at all,I couldnt believe how straight forward it all was. The money you sent us early while we were still living in our house to help with the cost of the new house was a godsend as we wouldn’t have been able to move without that. Ive already already recommended you to a lady at work.
We are very satisfied how the sale of our property was handled by House Buyer Bureau.The level of service we received was excellent in every aspect , and Dorothy was very helpful and made it stress free.The sound of her voice when ever we spoke to her was very reassuring,and we would recommend any one who requires a quick sale to use House Buyer Bureau.Many thanks to the whole team.
I would say the sale was handled very well, we did have a couple of complications along the way but House Buyer Bureau straightened them out in no time at all. Rebecca has been very helpful and all the team I have spoken to have been very nice people and polite and treated me with respect.
Couldn’t fault the service, it exceeded my expectations I really didn’t think things could go through so smoothly. Everyone one I dealt with was brilliant and the service excellent.
I didn’t think the solicitors would be any good as they were your recommendation but they were actually very very good.
The communication between Dorothy Barker and myself was fantastic she phoned with updates every couple days and I felt comfortable selling to them it was done very quickly and an easy process. Would highly recommend this company thank you all concerned
The sale was handled was to the best ability absolutely fantastic service. Rebecca has been an absolute diamond every step of the way as has John the solicitor. If anyone is thinking of this option i would say go for it, I wish I’d done it years ago. House Buyer Bureau are 100% upfront with everything and any problems they will help. I would approve the company to anyone.
The House Buyer Bureau were very efficient and helpful. Dorothy Barker was the lady that dealt with our house sale and it was a pleasure to speak with her. We were kept informed every step of the way and that was very helpful. The stress of selling a house can be terrible but The House Buyer Bureau removed most of that stress and for that we are very grateful. The service we received was outstanding and I would recommend The House Buyer Bureau to anyone needing to sell their house quickly.
The sale of my property went through pretty smooth, with only a slight delay on completion. this was not the fault of hbb, but because of the distance involved between hbb office, the property involved and the lawyers offices. a special thanks to dorothy who was so helpful throughout the process.
I wanted to sell my house quickly and without fuss, but I was unsure about using a fast home-buying service, having read about some of the problems incurred by other people who had used these services. I was lucky enough to come across “TheAdvisory”, an online newsletter run by Gavin Brazg. He recommended HBB as one of the genuine home buying companies that were safe to deal with. And so it turned out. Right from the start I was impressed by the professionalism shown by HBB and in particular by Rebecca Tait who handled my sale from beginning to end. It was always a pleasure to talk to Rebecca, with her bright, bubbly and friendly manner on the telephone. She kept me fully informed and updated at each stage of the process. Thank you Rebecca. I have been very pleased with the ease with which my sale has gone through and I will update Gavin at “TheAdvisory” on how well things went and tell him he can use my experience as a reference for any future buyers he advises.
Dorothy couldnt have been more helpful, she couldnt have done anything more than she did to help the sale. I wouldnt have gone with any other company HBB were fantastic.
This was by far the most professional of the “quick sale” companies that you find on the internet. They also advertise in local newspapers for a wider coverage.
I was impressed from the first phone call. Rebecca Tait explained the process in clear, honest plain English and she has been very professional as a “main contact ” all the way through. This company really does do ” what it says on the tin”
I would wholeheartedly recommend them for anyone who wants to dispose of their property swiftly and doesn’t mind taking a price below market value.
The service we had from Dorothy Barker was excellent. from our initial contact through to completion, Dorothy’s support was second to none. We were in a dilemma as our buyer had just disappeared abroad without contact and we had made commitments based on the sale of our home that would have been costly to back out. We were recommended the House Buyer Bureau and Dorothy and I can truly say they lived up to the recommendation.
The sale of my house to HBB. was handled efficiently. Dorothy helped me through the red tape and legal jargon. I was more than happy. I would happy recommend HBB.
As I am a bit of a worrier it was a concern but I was informed all the time at all stages which alleviated my worries. As my property was empty I was worried about squatters or break ins if it were for sale for a while which is why I used the company for a quick sale, it all went through very fast. The service from everyone was excellent Rebecca was my main point of contact- I also had dealings with Fiona and Chris and they were also very helpful. The solicitor you recommended was excellent and I would definitely recommended your company.
The sale was handled very professionally and smoothly at all times. Everything was explained and nothing was too much trouble. All questions were answered in a friendly manner and the whole experience was stress free even though it was a tight time frame in which we found ourselves.
Rebecca was a delightful person to deal with and kept us informed at all times.
The service was great, Rebecca was fantastic throughout actually all members of staff including the solicitor were very good. Everything was handled professionally and Rebecca was understanding of the situation. Always responded to calls or questions very quickly and very on the ball. For a quick sale as we needed it is an ideal service as it took a big weight of our minds and I cant thank you enough. We were very suspicious and apprehensive initially but you did what you said you were going to with no problems.
The sale was handled in a very satisfactory way by HBB, and a very unpleasant situation avoided in which our nephew was due to be evicted from his home due to mortgage arrears after he had lost his job and been unable to find work. Due to severe depression he could not handle the problem, so when we found out what had happened we contacted the solicitor of his mortgage provider and they agreed to hold off the re-possession if the house could be sold in a reasonable time to pay off arrears and costs.
At that, we contacted HBB, and Dorothy Barker took control of the situation.
We are full of praise for Dorothy in the way that she dealt with the task. Her patience, understanding and professionalism was unmatchable. Due to her, our nephews house has been sold, all debts paid off, he now has money in the bank and is living in rented accommodation and is looking for work again. Also, following his old house being re-sold for a good price he will receive a substantial extra sum of money.
Thank you, Dorothy. We would recommend HBB to anyone needing to sell a property quickly.
I was very impressed by the smooth transition of the sale of my property and the excellent level of service received from House Buyer Bureau. Dorothy was extremely helpful and talked me through each stage of the process, maintaining regular contact and answering any questions along the way. This really helped in quashing what could have been a stressful experience.
I would highly recommend House Buyer Bureau for a fast, pain free sale.
The sale of the house was handled extremely well.
Rebecca was always at hand for any questions regarding the sale.
I would be more than happy to recommend the company.
The sale of the property was handled efficiently and with sensitivity.
Dorothy was extremely helpful throughout the process and I would have no hesitation in recommending her services when someone has decided to sell their property in this manner .
My house purchase was handled deftly from start to finish and if I had any questions or issues they were quickly answered.
The service we received was second to none.
Without the help of Chris Hodgkinson & the team @ HBB solutions we would not now be enjoying our move to Wales.
Stress levels were of the scale when our buyer pulled out with barely a week left to completion!
Ok we lost some money as a result but to also lose the new property & have to start the process of selling all over again + losing deposits & incurring fees would have been hard to take.
Thanks to all for making our dream move possible in such a short time.
We would recommend HBB Solutions for cutting through a lot of red tape & for lowering my blood pressure
Andrew & Lyn
The sale of the property was incredibly smooth & stress free. We were made fully aware of every part of the process throughout in ‘jargon-free’ language! Any queries we had were answered promptly & everything happened exactly as we were told it would happen.
We dealt directly with Rebeeca Tait who we would recommend to everyone- very, very thorough when explaining things & was easy to get hold of should we have any questions.
If, for any reason she was unable to answer the call straight away, she would always, always return the call- which was great.
The level of service has been excellent, without a doubt. Will not hesitate to recommend to everyone. Thank you Rebecca!
What a lovely company to deal with , helpful throughout. Nothing was too much trouble and very easy to complete a sale Personally I dealt with Dorothy who was very friendly throughout the process and talking to her was like chatting to a friend would highly recommend the service they offer Things were completed so quickly and any correspondence answered straight away made the sale effortless
The service was absolutely brilliant, I’m very please with how it has all gone- Rebecca gave us 101% at all times.
Well what can I say it all went smoothly no hassle, everything thing you said you were going to do you did. All of the team were helpful and had time for me from Rebecca to the ID man and Jon my solicitor. He was very good sometimes solicitors use legal jargon but he always used terms I could understand and explained things fully.
Promptly with no hassle
Excellent , Rebbeca was friendly and helpfull !
Very good really had no worries at all. Never did this over the phone and a little worried but there was no need.Yes Dorothy Baker she took me through every step of the way.
The sale was handled very well after Rebecca came on board halfway through. She ensured things moved forward – and basically done the job of the solicitors. Due to delays with our onward purchase HBB were always very patient. Calls were always taken and all of my queries sorted out.
the sale was handled in a very professional manner and dorothy was excellent throughout i would recommend them to anyone
We were very pleased with the way Dorothy handled the sale; she was prompt, courteous and kept us updated with proceedings. The only aspect that we found a little wearisome was the exhaustive identification process but, sadly, I suppose it’s a sign of the times we live in. Indeed, only yesterday it was reported that there were 32,000 cases of identity fraud in the first three months of this year alone.
As the eldest of four sons and executor of our mother’s will I was responsible for selling her house. However, as I live some distance away one of my brothers much nearer the property was also involved. Throughout the process HBB kept in touch with both of us (often twice a week) to let us know what was happening. The sale has gone through successfully and I would recommend HBB to anybody wishing to sell but having difficulty through the normal estate agent channels. Both my brother and I feel that Dorothy was particularly helpful. Not only that but what a supportive manner, and pleasant telephone voice she has. Thank you Dorothy.
The House Buyer Bureau made the selling of my Buy to Let property a swift and easy transaction. It only took 15 days to complete and I was most impressed by the courtesy and helpfulness of all the people at the other end of the phone line – Rebecca kept me informed every step of the way.
The way the process was managed was extremely efficient and smooth – I chose to use their recommended solicitors and this save me both time and money.
If I ever need to sell a property quickly again, I will happily use this company again.
The sale of my property was handled sensitively under very difficult circumstances. Dorothy was patient and understanding throughout the whole process, explaining everything very clearly – thank you.
oh excellent, it went through right quick much faster than through an estate agent. Dorothy was helpful but i never got to meet her like. Happy with the service.
It was a very efficient service, we were kept up to date at all times and that it was a quick and easy service. we didn’t have any real problems. Dorothy was very helpful.
I havent ever done this sort of thing before so wasnt sure what to expect but it was all excellent. Everyone I spoke to has been helpful and things have gone really smooth.
There really were no hiccups at all and I was surprised it was all done simply by phone and all explained properly.
I really felt the staff couldnt have had more time for me even when I was ringing Rebecca 3-4 times a day with questions.
The solicitors recommended by the House Buyer Bureau were excellent and kept in contact with all updates-Jon Gray was his name.
I found this services particularly helpful and very efficient,I would recommend to friends and family as the service was excellent and the staff very pleasant and polite.
From the very first telephone conversation with Dorothy Barker thru to the final interview with Chris Hodgkinson, the team made such a stressful and awkward process relaxing and quite straightforward, and were never too busy to answer a query, in particular Dorothy.
I would not hesitate in recommending House Buyer Bureau to anyone, and if the time comes again, they’ll be my first call.
Helpful members of the team were Rebecca and Dorothy, I feel the sale was handled excellently, no problems.
The solicitor recomeneded was poor- If Rebecca Gunn was not available it seemed that messages didnt seem to be passed over and I felt at times commiunication was lacking.
I also made a request that all important letters should be sent 1st class due to me looking to complete quickly – this was ignored.
It’s been brilliant, Dorothy was brilliant. My previous solicitor was being unhelpful and held up the sale but Dorothy got it sorted for us.
Excellent service all the way through, the team were all very helpful by phone and by letter. No bother at all.
From speaking to Rebecca at the start it was done very quickly, everything was explained clearly and we could pull out at anytime if we wernt happy.
Top Marks for everything!
Jon Gray our solicitor – was really great and very helpful.
Very Professionally, all staff had a vast aray of knowledge and understanding about the sale of properties.
Very high level of service, Rebecca Trait delt with the sale of out home in a very respectful and curtious manner.
When we first contacted House Buyer Bureau we was a bit unsure as you hear terrible reviews from some companies that buy houses undervalue for quick sales.
From the outset we found the people were friendly and would do anything to help. Nothing was too much trouble and they explained everything that what needed to be done.Especially Dorothy & Mike.
It has really been a stress free experience, I would recommend it to anyone who wants a quick easy sale.
Thank you House Buyer Bureau
We thought House Buyer Bureau handle the sale of our house very professionally and the level of service we received was outstanding.
We particularly would like to thank Dorothy Barker, who helped us every step of the way, and kept us duly informed, whenever necessary. I would recommend House Buyer Bureau to anyone in need of a stress, and hassle-free sale of their home.
The House Buyer Bureau dealt mainly with my sister throughout the sale but she tells me it was dealt with very well.
Handled very well from start to finish and put me at ease,Ive been in many conversations with the company and all have been very good and very courteous.
I would like to thank all staff at HBB for making this experience stress free, from start to finish they have been respectful, courteous and friendly. So thank you Dorothy, Dawn, Chris I would definitely recommend anyone wanting this service to use this company. Thank you also to Jon the solicitor who was recommend to me.
I would particularly like to thank Rebecca Tait who was extremely helpful, honest and open throughout the sales process. At no time did I feel that I was being misled or misinformed.
It was dont with empathy, the person I dealt with was Dorothy. She listened to the reasons why i was contacting the company in the first place and why I wasnt going ahead with a normal sale. She explained the nature of the business as I had no previous experience. The more i heard, the more i felt this was what i wanted to do and the company i wanted to use. My twin sister looked the company up on the internet and it read well. I would not hesitate to use the company again and I will advertise it to my friends and colleagues.
Very good, no complaints at all. They were all helpful and understanding especially Dorothy.
I would like to say that having sold my home through your company I was very pleased with the way it all went.
Rebecca who dealt with my home purchase was so professional, friendly, helpful and always there if I needed her. She is a credit to your company.
Thank you so much for everything.
This was a no hassle, no worries procedure. House Buyer Bureau were totally on the ball from my initial enquiry to completion on the agreed date.
We were led by Dorothy through this sale and she was extremely knowledgeable about all aspects of house sales, she even cracked the whip when the solicitor was dragging his heels , Thank you all very much.
I found the sale was handled very efficiently.Dorothy Barker was helpful from start to finish.Nothing was to much trouble when we were not too sure of what we were doing, She explained everything in laymans terms so I was able to understand all aspects of the sale,
The House Buyer Bureau was very helpful we were very happy with the service we received Jacob was always available to speak, Good service all the way through to completion.
I would like to say how professional and Rapid the sale of our house went through. Rebecca the consultant who dealt with the sale kept us informed throughout she was very helpfull, pleasant and very professional, and we would recomenf House Buyer Bureau to anyone wanting a quick sale.
The sale was handled very efficiently.
The level of service was exemplary Dorothy Barker was a pleasure to deal with every step of the way, She was extremely pleasant and courteous and kept me informed all the way through the process and i would recommend House Buyer Bureau to anyone wishing to sell a house this way.
Everyone at House Buyer Bureau was very helpful. Dawn Oakley with whom I had most dealings was extremely helpful. Many thanks to her. Thanking you all. Walter Figg.
The service was excellent, i was amazed as I didn’t know what it involved. I cant fault it, Dorothy was very helpful and phoned me all the time. I would have known what to do.
I sold my house,with the House Buyer Bureau. It was a family home were I grew up and were I later also lived with my Son..Along with my parents aswel..After they both passed away within a 12mth period.The memories were to much for us so I wanted A quick sale as there was no mortgage on the property. Dorothy Barker who I was assigned to has been wonderful and has made it a much more simpler experience for us..Even when I needed to change the completion date for 6weeks later than was planned. They were understanding and Rebecca at the company solicitors was also fantastic..I would certainly recommend this company also if you can Ask for Dorothy she is the best..Friendly respectful and always professional..Thanks so much Alison x
The sale was handled very professionally. On the day of exchange and the day of completion I was kept informed by Jacob about what was going on and when everything would happen.
I mainly had dealings with Dawn but also spoke to Rebecca. I could always get hold of one of them and they were always on hand if I had any questions. Very pleased with the service I recieved from House Buyer Bureau.
I was really pleased with the speed of the sale and i would like to give big thanks to Dorothy Barker who kept me informed all the way through and was always available if i needed to speak to her.
Thanks again Dorothy.
The sale of the property was handled quickly and professionally by House Buyer Bureau. We received a very high level of service and Rebecca of House Buyer Bureau was very friendly and always available to answer any questions.
From the moment I approached House Buyer Bureau regards to the sale of the property I received a very professional and outstanding service.
Rebecca Tait, who dealt with the sale, is an extremely polite lady. Rebecca kept me informed at all levels regarding the sale of the property. Explaining the procedure in depth and in a friendly and easy to understand manner. Thank you Rebecca.
The solicitor that was recommended to me, was very flexible with regards to appointments. I very professional company.
I would certainly recommend House Buyer Bureau to any potential house seller who wants and quick and easy house sale.
The service was fast and very efficient all the way through. I really only dealt with Dawn and she was friendly and knew what she was talking about
Very efficient well organized no fuzz. Rebecca kept us informed at all stages customer service was excellent.
Jacob and the team were involved in the sale of our house. Jacob Broad was very efficient. He dealt with each step very professionally. He made the selling of our house very straightforward, keeping in touch every step of the way with his friendly, understanding manner. Really glad we used House Buyer Bureau. Thank you.
My thanks go to Jacob for being helpful from the start of the process when he answered my phone call right to the end.
This was not as speedy a sale as he and i would have liked due to some third party confusion but Jacob and HBB remained professional and true to their word throughout.
Having started the process with a different home buying Company who were far from professional i was ready to believe all the bad press you hear, so have been very pleasantly reassured.
Thanks again Jacob and i would recommend you to anyone else who wanted to move their home quickly and smoothly
Dorothy was very helpful, her and her team of House Buyer Bureau worked hard to sort things out. Everything were excellent.
Everything was fully explained. Made easy to understand. I felt confortable asking questions. Service was faultless. I always dealt directly with Rebeca Tait who I felt knew and understood circumstances so I never had to re-explain anything. It was pleasant,straight forward sale. Never felt unaware I believe i was always given facts + honesty throughout
They were all good, Dorothy was excellent chasing me all the tim to make sure I knew what was happening, they all fell over backwards to do it, awkward being over Christmas. It went surprising well. Solicitors also were good and when I wanted the information they gave it me.
Dealt mainly with Jacob Broad, very accessible, questions answered, always polite. Considering the sell took place over Christmas and New Year went through smoothly.
Very good service. It was great from start to finish. Dawn Oakley was really efficient and friendly and made the whole process very easy. I would highly recommend you for anyone that needs a definite sale without the worry of it falling through. They were first class in all aspects and very accommodating with all aspects of the sale and completion.
I was very pleased how my house got sold doraphy was amazing.
Your advice was 100% helpful. It made it really easy for me to sell my other house. The advisor was good and the lawyer they pointed out to was particularly good. They gave me the most helpful advice and they helped me to understand everything even though I am not good at understanding this stuff. If I was asked to give a score I would give 10/10.
The process was quite straightforward, like everyone I would welcome more money but that is simply a process issue.
The process was smooth especially when Rebecca was our link, however when she went on holiday someone tried to change the price and at that point we decided that we would withdraw if the offer changed but at the last moment the original offer was adhered to.
Excellent service. Dorothy went above and beyond with her superb care and efficiency. She was with us every step of the way. The whole process took just 3 weeks. Dorothy handled all issues and kept us informed at every stage of the transaction. We cannot speak highly enough of her. I would certainly recommend HBB to anyone wanting a quick, easy and stress free sale. Also thank you to Rebecca Gunn, at Edward, Hands and Lewis for her excellent help. Thank you very much.
Efficient – keep informed – and very quick.
jacob couldnt have been more helpful. whole process was very smooth and proffessional. also found Edward Marshall Solicitors very helpful.
The sale was handled in a professional and informative manner.
I found Jacob very helpful and friendly.
Everyone was really helpful from the first phone call to completion. It made the sale so simple and although the purchase price was less than valuation it was worth it to have a stress free and quick sale
My first contact with HBB was with Dorothy Barker who guided me magnificently throughout the process. She must be one of the most patient people I have known. I must have been a pain at times worrying about every next step but was constantly reassured and guided by Dorothy throughout. HBB are very upfront in telling you how much you are likely to get after a visit from two local estate agents and possible adjustment after a valuation by a chartered surveyor.
Obviously you will not get full market value but this is made clear from the outset. I was pleased to be able to make a quick sale and not be responsible for the house as I move into a retirement bungalow. HBB are genuine cash buyers. Some that claim to be are not. I thoroughly recommend them.
Very efficiently. very promptly. always returned the calls and kept me advised as to how everything was going. I am very pleased. Dawn was very helpful the price was less but never the less very acceptable no under dealing. I am very grateful.
Selling to HBB was the easiest sale we’ve ever done, the provided solicitors were fantastic and every step of the way washed very easy as we were kept up to date at all times, we phoned a couple of times to clarify things and Chris and Dawn were very helpful.
From my first phone call and speaking to Rebecca, the service has been 1st class.
Rebecca has been on the end of the phone to answer all my questions and guide me through the process, in what was a very difficult time for myself.
When I asked if the move date could be put back slightly it was no problem.
Very fast and efficient – able to complete within 5 days
The whole process went smoothly from start to finish, Dorothy was very helpful, friendly and informative throughout. We would certainly recommend House Buyer Bureau to anyone who needed a quick sale. Thank you.
I was very pleased with everything that House Buyer Bureau did for me. The sale of my house went through in less than a week. And that was from first contact to the actual sale. Dorothy was very friendly and professional and dealt with everything the sale needed very quickly. I can honestly say that if you want to sell your house then House Buyer Bureau are the people to choose.
I was very impressed how the sale of the house was handled we were kept updated at everything that was happening both Dorothy and Dawn were very professional and put our minds at rest. I would recommend this company to anyone who we’re think of selling their house
When I asked Rebecca a question she always replied in a very friendly manner like a good friend
Dawn Oakley handled the sale.
From the start she was courteous, knowledgeable, thorough and helpful about all aspects of the sale
The process was as advertised and my sale completed from start to finish In 10 days and the price paid was 80% of the valuations
The solicitor recommended to me was excellent and I was impressed enough to engage him for my ongoing house purchase
While I am aware that selling my house in this fashion was unconventional and was below market value, in order to achieve a fast sale it was worth it by cutting out the need for estate agents and potential weeks or months to achieve a sale at asking price
I would have no hesitation in recommending the company to others in a similar position.
My dealings with the House Buyer Bureau has been stress free, professional and the communication has been second to none, Dawn has been extremely helpful and comes across very friendly.
It has been a pleasure dealing with House Buyer Bureau.
I dealt with Dorothy Barker who was very helpful and guided me through the sale process by phone and email, the valuation was fair and remained the same throughout the sale. The sale went through quickly and despite some problems with lack of my ID very smoothly, so if you are looking for a fast and hassle free sale I can highly recommend HBB.
Excellent service from start to finish. Very professional personnel who kept us updated throughout the whole process and made it so easy for us to cope with the difficult task of selling Mum’s property. Special thanks to Dawn Oakley and the team for a smooth operation. We will not hesitate to recommend the HBB to anyone wishing to sell their property.
The sale of our property was handled efficiently by HBB.
The sequence from start to, completion followed exactly as HBB initially told us.
Dorothy Barker was particularly helpful all the way through the transaction and was readily available when we ever needed to contact her.
I would definitely recommend the House Buyer Bureau to my friends and family if they want a quick sale. Rebecca has been particularly helpful as everyone else I have spoken to there – Our end held things up but House Buyer Bureau side of things were ready really quickly.
The service has been very efficient and the staff put my mind at rest. They made the move easy for me.
Everyone has been very helpful everything went through really smoothly.
We were very satisfied with the level of service from Rebecca at the House Buyer Bureau. Even though we had hoped for more money for our property, we were never pressurised at any time to accept their offer. We were also told that we could change our mind to sell at any time until the contracts were exchanged.
Please could you take a few minutes to describe how the sale of your property was handled by House Buyer Bureau, the level of service you received and were any of the team particularly helpful?
We were made an offer close to what we wanted but I was able to negotiate a slightly higher offer. Dorothy Barker was my link person and I was pleased with her clarity of explanation re the process and with the fact she always pointed out that there was no pressure to do it. She was always patient, polite and easy to deal with. She always kept us informed as to progress by frequent emails and gently kept us to deadlines. A very professional approach.
The level of service was excellent and Dawn was most helpful all the way through and I was kept informed way throughout as to what was happening
many thanks for a quick and easy sale
We received excellent service from all concerned and are very grateful for the very efficient way with which it was all handled. Thank you very much.
The sale of my home went so quickly I was astonished by the speed of all that happened in such a short space of time. Everything went smoothly and according to plan so to speak, each person involved followed each other swiftly. I was kept informed of each person involved in the process and each individual that I met was courteous well-presented and polite. I commend Rebecca and her team 100% they are a credit to the company also Kim who visited my mum to take note of her identification, she also came on the last day to sign the off the property. I can honestly recommend your company to anyone who was in the same predicament as my mum was. Where mum lives now is a mobile park and I have forwarded your business address to the site office as often people come here view the homes and are in the predicament of having property to sell, [I hope this is fine with yourselves]
Once again I’m so grateful to all your help and assistance given to my mum.
Throughout the whole process I Dealt with Dawn Oakley, I found her to be extremely helpful, efficient and easy to talk to. The whole process was explained to me from start to finish, she delivered exactly what she said she would and had everything ready within the time-scale discussed, and although amazingly she managed to tie everything up within weeks I dint once feel under pressure to complete before I was ready.
Dawn was always available to talk to me when needed and I would have No hesitation whatsoever in recommending your company to someone who was in the same position as me. Another thing I thought was extremely nice was the fact that I was not questioned as to why I wanted to sell my property in this way, and that my business wasn’t made known to others like the surveyors that came to value my property. All in all I found the process a pleasure and would like to commend Dawn in her role.
Everyone has been really helpful and it all went through as it should -have very pleased.
The sale of the property went brilliantly, Dawn was particularly helpful in arranging all of the contacts etc. and getting me past the slight glitches on my side, ( struggled to get the house emptied on time).
Thanks for being patient with me.
Please could you take a few minutes to describe how the sale of your property was handled by House Buyer Bureau, the level of service you received and were any of the team particularly helpful?
I found Dorothy very helpful and informative throughout this transaction. I would have no hesitation in healing with the company again.
I am very satisfied with the service I have received – I have mainly dealt with Rebecca but everyone at The House Buyer Bureau has been very helpful.
I must admit, I was very nervous about using this route to sell the property but Rebecca Tait has been amazing at putting my mind at rest on more than one occasion!
The service has been extremely professional from start to finish. The valuations were carried out by independent companies and the surveyor was completely independent also. They were completely up-front regarding how they operated and ensured that it was understood that they would be buying the property for less than the market value. There were no false promises.
Rebecca Gunn at Edward, Hand and Lewis was really helpful and very kind as well as professional.
All in all the service was great.
I was thoroughly impressed with the way HBB handled the sale of the property, and would recommend you to anyone in a similar position to myself. I appreciated all the help, advice and level of service I received from Dorothy, who was pleasant to speak to and very understanding of my particular requirements. Thank you so much Dorothy.
Only problem caused by estate agents and maybe surveyor, a fact of which the company took note. Dawn, who handled most of the issues was always helpful and reassuring, and unlike so many companies these days was available on the phone at all reasonable times, and able to expertly answer any concerns or queries.
Dawn was very helpful, put our mind at rest. We were kept informed at every stage of the transaction. I would recommend the name of the company.
Although I only dealt with Rebecca in the office I can’t fault the service at all- it has all been excellent. I never felt like anytime I rang in was too much trouble for Rebecca and have nothing negative to say at all. Thank you so much.
I dealt with Dorothy Barker who was prompt and professional throughout. I was sceptical about taking this route, but HBB were totally transparent and answered any concerns or questions I had in full.
From contacting the HBB I was kept informed on a regular basis of the progress of the sale. All the paperwork was sent efficiently and in a timely manner and was understandable and self-explanatory.
My point of contact was Jacob whom I found to be helpful and returned my queries when needed to do so.
Overall an efficient service provided.
Very happy with the service I received from Dawn. Everything went exactly according to plan.
Everything was fine. Although it I know it was not the company’s fault it took longer than I was hoping. I have nothing bad to say about the service I received.
Excellent service from the HBB team, many thanks to Jacob for being so informative about the sale process. Very quick sale which was so helpful, I will recommend HBB to friends and family if they ever need to sell their property quick. Many thanks again.
The sale took a bit longer than I thought with it being a leasehold property but it did all go through. I needed to get rid of the property and the service HBB provided suited me- I would use them again.
The team have all been marvellous and Rebecca in particular has been brilliant always friendly and cheerful. Everything has gone to plan.
A very professional service. I was always able to contact them if there were any problems. Dawn was always at the end of the phone if I had any questions as was my solicitor.
The sale of the property was handled efficiently and professionally. We were kept informed by Jacob Broad at all times at what stage we were at, and it was all completed within two weeks. It certainly helped us out of a tight spot.
I feel the process has gone very smoothly bar filling in some paperwork I have not had to do anything, no chasing anyone and bar packing up the whole process has been stress free. Rebecca has been marvellous and kept us up to date with everything. Thank you.
Dawn dealt with my sale with marvellous attention and kept me fully informed of everything that was going on. I am extremely satisfied. From start to finish it took a month.
Our sale was handled by Dorothy.
I found her very helpful and friendly and she took the time to explain everything to us. Nothing seemed to be too much trouble.
I was very impressed with the service we received and the speed at which the house was sold.
Rebecca has been very helpful, on her day off Dorothy was also great.
I would be happy to recommend this company for a fast sale option.
The solicitors you recommended were also easy to deal with and I didn’t have to chase them at all. Thank you
Overall a stress free efficient and friendly service. HBB representatives were especially positive and flexible, accommodating any problem with ease. Jacob Broad and Mike Spencer who I dealt with were excellent. The person assigned to deal with my ID problem (no current passport or other photo type documentation) was also excellent. I was also particularly impressed by the property lawyers recommended by HBB.
The whole thing was easy, they did what we wanted when we asked – very happy.
The sale of the property was handled professionally, with regular contact via email and phone, so kept me updated as to the progress of the sale. As a first-time seller I was glad of HBB’s frankness of selling issues and problem solving when they occurred-thank you to Dorothy and her ‘thinking outside the box approach’. Very refreshing! Buying and selling property is stressful, but with HBB this was kept to minimum.
All of the people I came in to contact with were very helpful and I have no complaints what so ever.
I only had dealings with Rebecca but she was 10/10.
If you want to sell to a cash buyer I would have no hesitation recommending this company.
The solicitor they recommended Dean Alexander was also excellent.
Friendly and helpful lady (Dorothy) guided us throughout the process. Everything happened as expected which was reassuring.
Very impressed with the service and although the sale price was below market value (explained to us at the outset) we are able to sell the property quickly and move on.
Exemplary, what should have been a stressful period turned out stress free from start to finish. Dawn was really excellent and the solicitors recommended were so quick to complete. Cannot recommend enough. Thank you
From the first time I contacted the House Buyer Bureau I knew I had made the correct choice. All the questions I had were answered promptly and personally and all aspects of the sale process were explained fully before anything went ahead.
The person I dealt with, Dorothy Barker, was very professional in all aspects of the process and went to great lengths to make the sale a very easy transaction.
Thank you HBB and especially Dorothy, you made a very trying situation a lot easier.
I felt the House Buyer Bureau were very good, Rebecca was very professional and kept us in the loop all the way through.
When the sale of my flat fell through at the last minute I contacted House Buyer Bureau and was very impressed with their service. I was offered a fair price in the circumstances and Dorothy clearly explained to me how the price was arrived at. The money was in my account within 2 weeks and a huge worry taken off my mind! I would highly recommend HBB to anyone in a similar position. Aside from their professional expertise, they have a friendly and sensitive approach to clients. Thanks again to Dorothy and the team!
The sale was handled very effectively and in a timely manner. Despite a few ‘hiccups’ along the way caused by the second charge provider, we were fully assisted through the process to progression of sale.
The sale of my property was handled in an excellent manner, the level of service was very professional. We found Dorothy Barker very courteous and professional in her manner. She has been respectful throughout in her conversations with us. We have had dealing with a variety of people in our time and they do not present such a distinguished manner.
Having been let down by another property buying company. Dorothy was a breath of fresh air. From the outset the process was clearly laid out and followed. Prices offered are well below the market rate and will not suit everyone, but if you need a quick sale and can accept the lower price, you can’t go wrong with the House Buyer Bureau.
10 out of 10 service was great – when I am next in Kegworth I will bring in a lovely bunch of flowers as a thank you for your help Rebecca- You and my solicitor Mike Bradley were brilliant and it couldn’t have gone any better.
The level of service was brilliant, Dawn Oakley was very helpful and offered a very friendly and supportive service I will certainly come back to the House Buyer Bureau if needed, I would recommend it to family, friends and colleagues
The sale of our property went very smoothly and quick. Dorothy was always available to answer any questions and she kept us up to date with the process of the sale. The sale was finalised within 4 weeks and we were given a choice on the completion date to suit us.
Very professional approach from the very first contact with Jacob, nothing was too much trouble to ask, they handled everything that was asked by myself and delivered a very first class service throughout the sale.
I approached the HBB on May 5th regarding the sale of one of our buy to let properties, I explained that there were tenants in the property. It took no time at all for valuation and survey to be carried out, and after we had accepted what we consider was a very fair price the sale was completed and the money in our account by June 20th, even the Solicitors fees were paid by the House Buyer Bureau.
I cannot speak highly enough of Dorothy, who handled the sale. Whenever she said she would phone me back, she kept her word. She was very professional and friendly and I would certainly recommend HBB to anyone who would like a quick and easy sale.
Rebecca was especially good and made me feel like I knew her. She was very good at her job and put me at ease.
We were both very pleased with the speed by House Buyer and correspondence etc., your staff where excellent and great telephone manner..and yes we would recommend you.
Dawn Oakley was fantastic, supportive, all advice was bang on the money and fully supported all the way through. Cannot fault any of the service they were all amazing.
Although I was selling at way below market price to House Buyer Bureau, Dorothy Barker was particularly helpful in not only raising my confidence in the transaction but had taken an interest in my wellbeing as selling property can be a nerve racking experience.
Further, I very much appreciated being kept in touch, nearly every day, as to the proceedings and administration process. This was of course a great help in understanding a day by day detail of the whole process.
Extremely well and very flexible and patient when it came to our final moving dates with regard to our onward purchase and removal.
So very impressed with all at HBB, with especial thanks mainly to Sara Lane for her confident, reassuring and friendly manner, just the type of person to make you feel she’s with you every step of the way.
The level of service was impeccable. We found that HBB were very professional and the process was made very easy. We would like to thank Rebecca in particular, she kept us informed at all times. Compared to some house buying agencies we found the price acceptable.
Thank you all at HBB.
I spoke with Jake throughout the sale of my property, he was always efficient, polite and most helpful. We were in a position where we had to secure the purchase of a narrow boat and had a deadline date to meet.
Jake was aware of this in the beginning and although there was a bank holiday at the start of proceedings, he ensured that nothing stopped us meeting that deadline.
A fantastic service that I would highly recommend, and a massive thank you to Jake.
I felt the sale was handled perfectly and very quick- Rebecca was really good!
Was ok, did get passed between different people, I think it was 3 different people I was dealing with, but everyone did seem to know what was going on. Once we had made the decision to sell it was very quick and easy.
We sold our house to HBB and overall were very satisfied with the result. We had both retired in February and our plan was to sell the house and go travelling for the next few years in our camper van. We had the house on the market for 3 years with no luck. Eventually we decided to sell to a house buying company.
The service we received was excellent. From the first call to the last. Dorothy Barker who dealt with us was efficient and helpful all the way.
Towards the end of the transaction we hit a couple of hurdles but Dorothy went all out to sort this for us. Even on the day of completion things went a little astray but Dorothy stepped up and made it all happen. We were confident enough to set off on our travels and leave the rest to her and the solicitor.
We received our money after the mortgage was paid off and were able to relax and enjoy our new life.
I was very impressed by the service I received. The member of your team that I dealt with was Dawn. Having the one person to contact made things much smoother and more efficient. Dawn was extremely helpful at every stage and it was comforting to know she was just a phone call away to answer any questions I had. The follow up calls that I received after the sale of the house were the cherry on the cake and show how one person truly can go the extra mile. I have already recommended you to a few people purely based on the quality of the service I received.
I found the whole experience very helpful and easy. Thank you. Dawn was particularly helpful in keeping me informed as the process when along. I would certainly recommend House Buyer Bureau to others should they be in need of your services. Once again thank you.
We felt the sale of our property was handled in a very professional and efficient manner. Rebecca in particular was very helpful.
We were very nervous about using this process, and as nothing ever seems to go smoothly for us, we were checking every detail three times over. We needn’t have bothered as Sonia Shortland handled everything for us. We didn’t have to lift a finger. I am still very shocked how quick and easy everything was. Sonia is very competent at what she does and did not mislead us in anyway. I am very grateful for the swift service
Very smoothly handled in an efficient and quick manner by Sonia Shortland who kept us informed at all stages. Would recommend to anyone who wanted a quick and easy sale.
Fast and friendly service, kept us informed every step of the way.
House Buyer Bureau handled the proposed sale in a very professional, friendly and helpful manner.
We were very unsure about selling in this way, we had done lots of research and initially chose a company advertised in a national paper…..Big Mistake they offered us a laughable amount after making us wait 2 weeks. We then turned to House Buyer Bureau we were very wary, but Dorothy made things so easy, and any fears we had were easily sorted out, the team also helped when Dorothy was busy, and nothing was too much trouble. I would be more than happy to recommend using them.
Very accurate and professional, I was very satisfied, thank you.
One of the best companies we’ve ever done business with, Sonia was especially kind throughout the process, whilst we were going through a very difficult time.
My experience with H.B.B. quick buyer agent has been refreshing, reassuring and exciting. My contact Dorothy has kept the transaction on track and never failed to act and anticipate each step of the way throughout the conveyance. The valuation was fair and generous considering it to be a quick buy scheme. I am particularly impressed with H.B.B. offer to compensate generously if a future sale should reach unexpected level of return. I have now completed the sale and feel completely satisfied with such a fast conveyance (3 working weeks)
Thank you Dorothy and all concerned with such a speedy stress free conveyance
Very good service from House Buyer Bureau, everyone was helpful and friendly. The solicitors were also professional and helpful.
Completely professional service and very quick. I did not believe that everything would be dealt with in such a short amount of time, I cannot fault this company and would recommend anybody who wants a quick sale of their property at a fair price to get in contact.
This sale was perfectly handled and completion was faster than expected. The service we were given was excellent and we were updated throughout. I would definitely recommend this company to anyone else, a well deserved thank you to a very professional and honest company. A special thanks to Sonia who dealt with our case.
Sara would always be extremely polite and efficient, no complaints whatsoever. All the way through the process from inquiries to sale the company was excellent – and also kept their word.
Dawn handled our sale and was very professional and clear about everything during the transaction and very understanding of our individual circumstances as we had a quantity of animals that had to be taken into the equation and gave us time to go back to collect our koi fish once we had arrived at our new house and put up a holding tank. I felt that the House Buyer Bureau was more realistic about the price they offered us compared to other companies. They were also happy to dovetail the completion date to coincide with our purchase.
The team especially Dorothy were very helpful in describing their service. They arranged the valuation quickly and all paperwork documents were sent both by Email and in hard copy. The team were in touch explaining each step of the procedure should I accept their service. Also explaining I could stop the process at any time. Just before taking up the process my house sold privately. But I felt re assured and Informed at all times whilst dealing with House Buyer Bureau
The sale, although not completed was handled sensitively and swiftly by one person, Dorothy, who was my first point of contact. From initial contact to closure, the professionalism and friendliness of everyone I dealt with made this process so easy and stress free. They did exactly what they said they would do.
All our telephone and email queries were answered promptly and efficiently. Because we never had face to face contact we were pleased that information from the company was easy to access and the very personable Sonia Shortland was always available and helpful. The whole process can be stressful at times and it was important to be kept updated at all times.
I would like to say thank you. It has been a very easy and smooth way to sell a house. Sara lane has been fantastic !! Very helpful always kept me informed and a really lovely lady.
Like anybody else I would have like to receive the valuation price of my property but I also wanted a quick, hassle free sale and that’s what I got. From the moment I first made contact with Sara Lane (and Mike in Sara’s absence) through to completion, I was impressed with their knowledge, advice and efficiency. I was kept informed at every stage of the process and Sara was always friendly, helpful and professional when I had questions. Even when there was a hitch, which could have delayed my sale, House Buyers found a solution. From start to finish they make the selling of a house effortless! If you want/ need a quick sale and are willing/able to accept less for your property I would strongly recommend HBB. I was directed to HBB by Gavin at ‘The Advisory.co.uk’ who described them as genuine and reputable and based on my experience they are.
From start to finish Dawn was amazing and supportive throughout. The whole process was completed within two weeks and it enabled me to start a fresh life quickly. Dawn helped and supported throughout the whole process ensuring it was a smooth process
We had been trying to sell our house for seven years when we turned to House Buyer Bureau for help. The person who dealt with the purchase of our house was Sonia Shortland, who was not only professional but friendly and very helpful. We had lived in our home for thirty five years. The sale went through without a hitch and was completely stress less.
Excellent service provided by everyone that I spoke to at the House Buyer Bureau and Edward hands and Lewis solicitors. From start to finish everything was done very quickly without any hitches and Sara kept me at ease all throughout the process
Dorothy managed the sale in a very professional manor. She arranged dates and time to suit my working arrangements and kept us informed every step of the way. This has been a swift process with the sale completed in just 7 days!!! and we would recommend this company to anyone looking for a quick and easy process, integrity and a high code of practice.
Was handled by Dawn, very lovely to speak to and genuine.
Using HBB was easy, quick and hassle free.
Dorothy was very helpful and guides you through the process with little fuss. If you don’t mind selling below market price and require cash fast I highly recommend HBB.
I must thank Dorothy for her calm, helpful, pleasant way of dealing with the purchase of our home. This is on top of the enthusiasm and efficiency she displayed during the purchase. There were some snags along the way but Dorothy handled them sympathetically and quickly ironed them out. Top communication skills on top of all that. I highly recommend this company based on my experience.
I contacted the House Buyer Bureau with the intentions of selling my property quickly. I was put in contact with a lady called Dorothy who was extremely helpful, Dorothy talked me through every part of the process and kept in contact with me daily. I felt comfortable that I could just pick up the phone if I had any questions or concerns. I also felt comfortable that everything was arranged quickly and at a time to suit me. I am very happy with the service I received and would not hesitate to recommend House Buyer Bureau to anyone. I would like to extend my thanks to Dorothy.
Very good service, the way it was handled was excellent.
We ended up not selling to HBB as our estate agent found a buyer for us just when we had agreed to sell to HBB! The service we received was excellent and I can’t fault Dorothy that we were dealing with. In fact, for her efforts I am donating our £20 voucher to Dorothy as a thank you.
Had already had an estate agent value the property so expected the price to be a bit higher. The service from everyone concerned was very good, and very fast.
Sonia kept me up to date all the way through, excellent service.
Very very good and I’d put Dorothy at the top of my list! Their service was swift and informative.
We found HBB very helpful and quick to get the right result for us we are more than satisfied.
Dorothy was extremely helpful and highly professional throughout my selling experience.
Very easy service to use, they take care of everything, making a quick sale effortless.
Very happy with the House Buyer Bureau, they were also willing to pay the best price for my property, out of all the other companies I approached.
Things happened just as we were told they would, we were kept informed throughout by both Sonia and Mike Bradley. Would recommend House Buyer Bureau to everyone.
Excellent fast and efficient everything was so smooth
From the very first contact with The House Buyer Bureau the service was fantastic.
Sara Lane, who was my first contact, was amazing.
It’s not very often, these days, that you get the level of customer service that I received from Sara.
She rang when she said she would, answered all my queries patiently and quickly.
Everything was processed and completed in the minimum time with the maximum efficiency.
Thank you to everyone involved.
Very happy with how fast and smoothly it went through.
Having one point of contact from start to finish gave it a very personal service.
The sale of my house was dealt with very professionally, quickly and effectively. The experience I have had with this company is that they are very experienced, knowledgeable and above board and gave fantastic service and advice. In particular I would like to thank Sarah, Anna and Jessica who gave fantastic service in customer service by organising everything and communicating with me at every stage to ensure the sale was handled smoothly with the minimum of stress and strain to myself. I can without hesitation recommend this company for dealing with clients fairly and professionally and most of all with integrity.
HBB did exactly as they advertise on their website and are very straightforward to deal with. Dorothy, the team member assigned to our sale was very helpful and pleasant, arranged everything to meet our timescale and explained the processes involved very well.
Excellent service, I have sold many properties in the past, this is the best company I have ever used. Sonia was brilliant with everything she did; it was a perfect, no stress sale.
The sale of my property was handled with so much care, professionally and personally by HBB. The level of service I received was absolutely brilliant. I would like to personally give a big thank you to Dorothy Barker who was with me every step of the way. Dorothy’s level of customer service is second to none. Thank you Dorothy u made everything easy when it seemed so hard x
My experience with H.B.B. quick buyer agent has been refreshing, reassuring and exciting. My contact Dorothy has kept the transaction on track and never failed to act and anticipate each step of the way throughout the conveyance. The valuation was fair and generous considering it to be a quick buy scheme. I am particularly impressed with H.B.B. offer to compensate generously if a future sale should reach unexpected level of return. I have now completed the sale and feel completely satisfied with such a fast conveyance (3 working weeks)
What a fantastic team…..especially Sonia who I dealt with….so professional from start to finish….my house sale was completed in an amazing 7days.!!!! Had I have heard of you before I would have given you my other house to sell and that took over 12 weeks…..you are a fantastic company to do business with from your sales team to the solicitors you put me in touch with. Nothing was too much trouble…..a company to be proud of
This transaction went through extremely easily, both to the credit of HBB and to ourselves for having everything in place at the right time. Stress factor was zero percent and Anna was extremely honest in her approach by keeping us updated constantly. Would I use HBB again?………….a definite yes
The property sale was handled from the outset and throughout in quite a relaxed and professional manner by Dorothy, the initial call back was fully informative and the only contact calls were related to the progress of the purchase with no pressure selling or nuisance calls whatsoever.
The initial 2 surveys were performed quickly one of which seemed surprisingly low but the other matched my own agents valuation. The offer price was then somewhat lower than I had expected and initially intended to settle for but due to unexpected redundancy and urgent relocation it was my decision to go ahead with the purchase price offered.
The price negotiation was handled by Mike who was my contact while Dorothy was on holiday.
The surveyor appointed arrived quickly soon after and the offer price agreed was confirmed.
My initial reservations of using the appointed licensed conveyancers were, at the end of the purchase, dispelled as it was handled quickly without any hassle or issues.
The whole process from start to finish only took 4 weeks from accepting the offer on our property to the sale and completion and purchase of our next house. It was a hassle free sale and I dealt with Dorothy Barker for the whole of the process. The communication was excellent and she was even able to give me some helpful advice when purchasing my next property. Dorothy is a very nice person to deal with and I would have no hesitation on recommending HBB to buy your property to take the stress out of the sale.
The sale of my property was handled with ease and the best of any company I have ever dealt with in HBB, the level of service I received from the staff that dealt with it was 100% quality and would recommend them to anyone, I would like to add Dorothy to my list of one of the nicest staff your business employs, all round lovely efficient lady and of high quality standing to your company.
I was very nervous at first because I had initially dealt with another company who turned out to be cowboys who still continued to hassle me even when I said I was using HBB. The lady I had pleasure of assisting me all the way through was Sonia. From initial contact to completion Sonia worked very closely with me and gave me complete confidence in the service. I was so grateful it was an easy route for me. I would recommend HBB to anyone who wants this service. But to make it a 5 star service ask for Sonia.
They did it all, there was nothing else they could do.
The best thing about the service was that it was smooth from start to finish.
It was a very stressful time, and I was apprehensive about selling my home to a cash buying company, but House Buyer Bureau did everything possible to make it stress and hassle free, with not too much paperwork to complete.
Service was very quick, and we were out of the property within days. Exactly what we wanted.
The level of service was very good, from start to finish the whole process was made easy by them
Very good service. Sara from the House Buyer Bureau and Sarah from Edward Hands and Lewis were very helpful throughout the whole process.
I have to say that when Sara said she could complete within the 7 days we were very sceptical however they did complete in this time and far exceeded our expectations.
Offer not great, but that was the only thing that wasn’t. Customer service great, delivered exactly what was stated, on time and absolutely straight. I was very impressed at the professional, businesslike approach. This service enabled us to get where we wanted to be, to a timescale that worked. Thanks Sonia.
We approached the House Buyers Bureau in August as we were selling our property and we had seen the M.D on the national news stating he would be very happy when these types of businesses were regulated by the OFT so it would stop firms like his getting a bad press. This immediately made us feel like putting our trust them.
We spoke to Dorothy on our initial call. She immediately put us at ease. She has been the person who has dealt with us all the way along and how, courteous, professional and friendly she has been. It was like conversing with your best friend she made you feel so at ease. On one occasion we had to speak to Sara and again she was as equally personable, friendly and professional as Dorothy.
The time factor from the Estate Agents reports to completion has been tremendously fast with any little hiccoughs being sorted by the House Buyer Bureau, with assurances from Dorothy not to worry, thus making the whole experience stress free.
I was extremely grateful of the sale of my home went through with no problem…Dorothy was the most helpful lady; always there to guide me through the sale…..I spoke to other colleagues and they were very helpful……really appreciate and thank you for a your help, and I will be very happy in my new home…thank you, Gillian
Everything was handled superbly I have no complaints regarding communication etc. A little bit of a hiccup with my solicitor but was soon sorted. Annaliese really kept on top of things! What more could you ask.
I was contacted by another company but what was said and their website gave me some doubts about their integrity. At least House Buyer Bureau were up front and this was a pleasure – transparency is important in coming to a decision.
We found Sara Lane very helpful, even answering the simple questions as confirmation for me. We had a small hiccup with visitors required, at one point overkill with a lot of telephone calls but this was not anything that Sara had done wrong a mix up with the agents duplicating the calls. A most enjoyable service received and dealt with promptly and efficiently. Thank you
The sale of our house went through smoothly and efficiently. Dorothy was helpful, attentive and TRUE to her word of the service they would deliver. Thank you and I would recommend HBB if you need a quicker than usual sale of your property.
Outstanding in every respect. Always professional and honest. Dorothy is a pleasure to talk to and highly self-motivated. Other members of staff were helpful, friendly and positive. The best level of service ever received in the property selling procedure.
The service was very friendly and I was kept up to date with progress at all times
The sale was handled very pleasantly and efficiently, the service was second to none, good communications with all concerned
The sale was handled very professionally – it all went smoothly which was a stark contrast to our purchase that was happening at the same time. Well done to all at HBB – in particular Sonia Shortland. Sonia kept us informed all the way and took time to explain everything in detail – it was reassuring to know this was a definite sale rather than worrying about a buyer pulling out at the last minute. Sonia went above and beyond the call of duty.
Dorothy Barker was very helpful and kept in contact with me on a regular basis. It was all very straightforward.
The sale of my house was handled very well by House Buyer Bureau, excellent communication, everything was done by phone or emails and although sometimes the time seemed to drag as we hit a couple of problems, (our end) the whole process was completed really quickly. The level of service we received from Dorothy especially was great, and she was always available to answer any questions I had. I would use House Buyer Bureau again and would recommend them to others
I found HBB to be very professional and was a pleasure to do business with. In particular Dorothy was very helpful in keeping me up to date with how things were progressing. Overall HBB provided an extremely good service.
The sale was handled very well, very professional service by Dorothy Barker, who kept us informed of all aspects of the sale, keeping us up to date with everything we needed to know.
I felt that the sale of my property was dealt with efficiently and professionally. I was contacted by Anna Ellis with regular updates. Anna was courteous, helpful and provided reassurance from a distance. I felt comfortable communicating with her and feel that she is a valuable member of staff for your company. Please pass on my kind regards.
Level of service received was exceptionally good, not pressured. Dorothy remained professional throughout, but the service she provided also felt well as friendly, making it feel more personal and myself feeling more comfortable with her and the transaction..Because of my lack of availability during working hours, Dorothy was happy to liaise via email, text messages and mobile telephone.She also, I feel, was more knowledgeable and gave me more information about the selling process and what I needed to do etc. than my solicitor did.
The service was very quick and efficient.
The sale was handled efficiently by polite and pleasant staff. The service was excellent and I was able to sell my house without hassle.
Sara was very helpful throughout and did everything she could to complete in the timescale she said they would. Very happy with the service and I would definitely recommend their services
From the initial telephone conversation with Sara Lane, I found the service excellent, swift and there was no stress factor involved in the process of selling a house. No-one can believe me that it only took 3 weeks to sell and complete the full transaction. Well done to House Buyer Bureau, I will happily recommend friends to use your service.
I was very pleased with all aspects of selling my house, Annalise was very good with keeping us in the loop and made sure everything ran smoothly and efficiently, would definitely recommend HBB to anyone who wants to sell their property.
All I can say is that due to my ill health Dorothy was absolutely great in the speed and help of the sale of my property!
Hi, I think the process of selling with HBB was very quick and quite a smooth transaction. Annaleise was helpful and available. Overall a good service. The only thing that disappointed us was the reduction in the price offer but this was earlier on in the transaction not last minute so we were aware and it suited our needs to raise the money at this time
All of your staff were very polite, cooperative and always went the extra mile to satisfy.
Very well. The service was really good even with the problems that turned up through others not doing their jobproperly. Annaleise Ellis was most helpful and kept me informed all the way through.
The House Buyer Bureau gave me excellent Service. Throughout the process of sale Dorothy, my contact, gave mewonderful service, always calm and reassuring, she was always patient and available if I had any questions. (Lovelylady, I will miss our chats.) The Team also did everything possible to take the stress away. I would recommend topeople wanting quick sale.